Customer Service Representative II - Badging Office

Customer Service Representative II

Applications accepted from: ALL PERSONS INTERESTED Division:
Security Management Workdays &

Hours:

Mon.

- Fri., 8am - 5pm
* May require working weekends, holidays, and shifts.
* Subject to change DESCRIPTION OF DUTIES/ ESSENTIAL FUNCTIONS The General Services Department (GSD) is seeking a Customer Service Representative II who will assist customers with obtaining City of Houston identification badges, badge access and various inquiries regarding security issues, as well as the following duties:

• Assists Public Loss Investigators in gathering information.
• Uses effective questioning techniques to verify/confirm customers' concerns.
• Maintains and monitors various records and reports.
• May perform other duties as assigned.

WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 20 pounds. General office conditions. May require long periods of standing re are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.

Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

EDUCATIONAL REQUIREMENTS Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED. EXPERIENCE REQUIREMENTS Two years of administrative or customer service related experience are required. Substitution:
An Associate's degree may be substituted for up to two years of the experience requirement. LISCENSE REQUIREMENTS NONE

Preference will be given to applicants with experience using Microsoft programs and who have experience with face-to-face interaction. Candidates must be able to work independently and possess excellent interpersonal, communication and computer skills.
** Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

SELECTION/SKILLS TESTS REQUIRED None. However, the department may administer a skills assessment review. SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION GENERAL FUNDED Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 15 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online stontx.gov. To view your detailed application status, please log-in to your online profile by visiting:  or call . If you need special services or accommodations, call .

(TTY 7-1-1) If you need login assistance or technical support call . Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a…