Bi-Lingual Customer Service Representative; English & Spanish

Bi-Lingual Customer Service Representative (English & Spanish Required)

This is an onsite position located in:
Houston, TX 77070

About the Role

The Client is committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America's seniors. We prioritize preventive care and leverage data and technology through the Client Assistant-a powerful tool that supports physicians with holistic insights into each member's health history. This approach enables better care at lower costs while delivering exceptional value to those who need it most.

As a Customer Experience Agent, you are the first point of contact and the trusted voice of the Client for our Medicare Advantage members. You play a critical role in building trust, providing reassurance, and delivering empathetic, efficient service during moments that matter most.

Key Responsibilities

+ Respond to inbound calls from Medicare Advantage members with accurate, timely, and compassionate support

+ Address and resolve complex inquiries related to benefits, claims, enrollment, and clinical services

+ Advocate for members while collaborating closely with internal teams to ensure complete issue resolution

+ Demonstrate a customer-first mindset by actively listening, de-escalating concerns, and tailoring solutions to individual needs

+ Navigate internal systems and tools efficiently while maintaining a strong human connection during every interaction

+ Document member interactions thoroughly and provide feedback to help drive process and experience improvements

+ Adhere to all operational policies, HIPAA, and regulatory requirements to protect sensitive member information

Required Skills

+ Bilingual:
English & Spanish (required)

+ Strong empathy and interpersonal communication skills

+ Customer service and customer support experience (call center or healthcare preferred)

+ Ability to provide technical and account-related support

+ Customer-service-oriented mindset with strong problem-solving skills

+ Familiarity with health insurance or Medicare Advantage is a plus

Top Skills

+ Bilingual (English & Spanish)

+ Empathy

+ Customer Service & Customer Support

+ Call Center Experience

Job Type & Location

This is a Contract to Hire position based out of Houston, TX 77070.

Pay and Benefits

The pay range for this position is $18.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston,TX 77070.

Final date to receive applications

This position is anticipated to close on Oct 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent…