Member Service Representative

We’re looking for Member Service Representatives to join a fast-paced banking and financial contact center team. This role is ideal for someone who enjoys helping people, solving problems, and providing exceptional service through phone, email, and chat. This is a long-term contract opportunity with the potential to become permanent after 6–9 months.

Key Responsibilities Respond to member inquiries and resolve issues with professionalism and empathy

Provide support via phone, email, and online chat Perform account maintenance including transfers, payments, and updates

Troubleshoot basic digital and technical issues; escalate complex concerns

Document interactions accurately and follow established procedures

Identify member needs and recommend appropriate solutions

Collaborate with team members and escalate feedback as needed

Complete required compliance training and follow policies

Qualifications

High School Diploma or equivalent required2+ years of experience in a high-volume call center or customer service role AND/OR banking/financial services

Strong communication and customer service skills

Comfortable using multiple computer systems and digital tools

Ability to work in a fast-paced, team-oriented environment

Bilingual skills preferred

Ability to work onsite and remotely as business needs require

Must be able to pass a Criminal Background Check, Credit Check (client will consider results individually), Drug Screen and Education Verification Hours/Location/Pay/etc.:

Hours are Monday-Friday, 8am-6pm & Saturday, 8:30am-2:30pm
* Saturday Shifts are rotated between staff

Role is 100% onsite

Pay is $18/hr while temp

Role is Temp-to-Hire (will hire in 6-9 months depending on performance)
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