Customer Service Administrative Support Coordinator

Customer Service Administrative Support

Job #: 42416

Immediate Opportunity! Needed ASAP

Great East Houston location - 77029

Contract to Hire

Pay to $24 hourly

In this role you will become fully trained as Customer Service Representative, but the primary role will be administrative support to our busy customer service group!

• Answer inbound customer calls and assist with service requests, scheduling, account questions, and general customer needs when needed.
• Enter and update customer orders accurately within the company’s operating system.
• Assist Sales Representatives with customer and order related questions.
• Prepare customer quote sheets using Microsoft Excel.
• Prepare and send documents through Docu Sign when needed.
• Perform order entry audits to ensure orders are entered accurately and all required information is included.
• Make courtesy calls to customers regarding deliveries, service, account information, or other follow up needs.
• Assist with reviewing Customer Service phone calls and other quality assurance tasks.
• Communicate with Customer Service, Sales, Dispatch, Operations, Billing, and other departments as needed.
• Maintain accurate notes and documentation on customer accounts and orders.
• Assist with additional administrative projects and Customer Service duties as assigned.

• 2+ years of similiar experience including admin support to busy group
• Min HS diploma, prefer some college
• Great grasp of technology including Word, Excel, Outlook, Docu Sign
• Ability to multi task - you will have multiple screens working at one time
• Bilingual preferred (Spanish/English) but not required
• Clear background and drug screen

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent.