Project Manager, Customer Service

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Location:

Houston, TX, US, 77056

Facility:
Williams Tower
-130

Division:
Intermediates & Derivatives and Enterpri

Lyondell Basellis a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary

Mo Re Tecrecycling  technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce.

We'readdressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.

Lyondell Basell Global Supply Chain is a customer focused organization providing industry leading service while delivering differential value to the business—today and into the future. The Supply Chain organization includes Operations, Customer Service, Logistics & Compliance, and a Center of Excellence.

The Customer Service Project Manager is the subject matter expert for Customer Service processes and leads complex Customer Service projects and defined work streams within broader regional and global initiatives across the Order-to-Cash process. The role translates business and customer needs into standardized, scalable processes enabled by effective technology solutions. In close partnership with senior stakeholders and the Center of Excellence, the incumbent applies leading industry practices and contributes Customer Service expertise to align priorities with enterprise data, analytics, governance, and Process Excellence frameworks to deliver measurable and sustainable improvements in customer experience, service performance, efficiency, and control.

• Leads complex regional and global Customer Service projects across the Order-to-Cash process, coordinating Customer Service, Sales, Supply Chain, Finance, Digital Technology, the Center of Excellence, and external solution providers.
• Provides functional expertise in support of Customer Service strategy, transformation initiatives, and roadmap execution across customer experience, process excellence, digitization, sustainability, and operating-model priorities.
• Translates business and customer needs into standardized processes, user stories, functional requirements, controls, data and analytics requirements, and implementation plans.
• Works with the Center of Excellence to apply enterprise frameworks to assigned Customer Service initiatives.
• Develops and recommends performance measures, process health metrics, and service-level expectations for stakeholder approval; uses governed data, dashboards, and operational reviews to identify root causes, prioritize improvements, and strengthen Order-to-Cash execution.
• Supports the development and application of Customer Service standards within assigned processes or initiatives, identifies gaps in process or performance, and applies leading industry practices and technology capabilities to drive operational excellence.
• Assesses change impacts and coordinates stakeholder engagement, training, adoption, and benefits tracking for assigned initiatives.
• Monitors Customer Service, Order-to-Cash, customer experience, and technology trends to assess business impact and recommend future improvements.

• Professional with a minimum of 8 years of experience in…