Bilingual Call Center Representative; English​/Spanish

Join a diverse, supportive, and winning team at Universal Fidelity LP (UFLP)! Founded in 1991, UFLP is a trusted industry leader with a 97% diversity rate
. We pride ourselves on creating an inclusive environment where every employee can thrive, grow, and succeed.

We are looking for motivated, goal-driven individuals who are fluent in both English and Spanish to join our growing team. As a Bilingual agent, you will help resolve account issues and guide customers toward financial solutions. No prior collections experience? No problem—
we provide fully paid training to set you up for success!

• Starting Pay: $16.00/hour + performance bonus opportunities
• Health & Wellness: Medical, dental, vision, and life insurance
• Fitness Benefit: Free access to a fully loaded, on-site gym at no cost to you
• Lifestyle Perks: Partner discounts with over 4,000 merchants
• Culture: Regular team luncheons, holiday parties, theme days, and monthly contests
• Location: Convenly located right off I-10 for an easy commute

We heavily promote from within! High performers can quickly advance into leadership roles, including:

• Team Lead
• Quality Assurance (QA) Specialist
• Account Management

• Shift: Tuesday – Saturday, 9:00 AM – 6:00 PM (Stable, full-time hours)
• Next Training Class: Starts October 12, 2026
• Interviews: Being scheduled immediately!

• Handle inbound and outbound calls regarding outstanding client accounts in both English and Spanish
• Communicate clearly, professionally, and empathetically with customers
• Negotiate mutually beneficial payment arrangements and resolve account balances
• Accurately update customer records and histories in our system Meet daily and monthly performance targets

• Language: Professional fluency in verbal and written English and Spanish
• Skills: Strong communication, listening, and negotiation skills
• Financial Comfort: Comfort discussing financial matters and account balances professionally
• Technical
  
  Skills:
  
  Basic computer literacy and data entry skills
• Experience: Previous call center, customer service, or collections experience is a plus, but not required. We train the right people!

• Confident communicators who enjoy talking to people from all walks of life
• Resilient individuals who view challenges as opportunities
• Goal-oriented professionals motivated by structured targets and performance bonuses