Bilingual Customer Service Representative HTB

We are seeking empathetic, dedicated Customer Service Representatives to join our team in Houston, TX. In this role, you will be the primary point of contact for Medicaid members, assisting them with plan benefits, primary care provider (PCP) changes, enrollment questions, and general service needs. This position is ideal for approachable, communicative individuals who thrive in a collaborative environment, take coaching constructively, and strive to deliver a supportive experience to every caller.

• $17.00-$19.00/hour
• Monday – Friday, 8:00am to 5:00pm
• Excellent benefits package, including medical, dental, and vision
• Located in Houston, TX

• Manage 30 to 40 calls per day (up to 50–60 during peak periods) assisting Medicaid members with care navigation, plan benefits, PCP changes, and general inquiries
• Communicate with a warm, personable, and helpful service style to resolve member needs effectively and build trust
• Log into the call queue promptly at 8:00 AM to maintain seamless queue coverage
• Actively participate in regular coaching sessions, team check-ins, and ongoing performance feedback with team leaders
• Utilize foundational knowledge of Medicaid and state‑mandated benefit rules (with opportunities for future cross‑training)

• Bilingual in Spanish and English is preferred
• Prior experience in Medicaid, healthcare benefits, or Marketplace customer service is preferred. Transferable inbound call center experience will also be considered
• Open‑minded, receptive to continuous constructive feedback, and eager to collaborate with team members and leaders
• Strong communication skills, active listening, and comfort navigating phone systems and member databases

(Salary range based on experience)

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.