Dental Office Manager

Overview

At MyCHN (My Community Health Network), a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value
.

Mission-driven, community-focused organization. Supportive, team-based culture. Opportunities for career growth and development. The chance to make a real impact in underserved communities.

As a Dental Office Manager
, you’ll lead front office operations for dental services, ensuring exceptional patient experience, strong schedules, and efficient clinic performance.

Key Responsibilities:

• Oversee daily front desk operations and supervise Dental Patient Service Specialists (DPSS)
• Optimize provider schedules, patient flow, and appointment confirmation processes
• Monitor and achieve KPIs including production, collections, patient experience, and schedule utilization
• Ensure accurate registration, insurance verification, referrals, and payment processing
• Verify treatment plans, consents, and lab cases are completed and documented timely
• Manage scheduling to reduce no-shows and improve patient retention
• Train, coach, and mentor front office staff while providing performance feedback
• Resolve escalated patient concerns and ensure service excellence
• Collaborate across departments to support whole-person care and service integration
• Ensure compliance with HIPAA, OSHA, and organizational policies
• Maintain office operations including supplies, cleanliness, and overall clinic presentation
• Drive continuous improvement initiatives to enhance access, efficiency, and patient satisfaction

What You Bring:

• High school diploma or GED
• 2+ years of front office experience in a dental setting (management experience preferred)
• Strong knowledge of dental terminology, insurance, and scheduling workflows
• Proven leadership, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with a patient-first mindset
• Commitment to quality care, accountability, and service excellence

Ready to Make a Difference?

Join a compassionate, fast-paced team where your leadership and impact truly matter.

Apply today and grow your career with MyCHN.