Sr. Instructional Designer

Sr. Instructional Designer

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

The Sr. Content Designer is a senior-level individual contributor who designs, builds, and leads the development of complex, high-quality learning experiences across a wide range of modalities. Working from scoped project requirements defined by Learning Consultants, this role transforms strategic business needs into innovative, evidence-based learning solutions that drive measurable performance outcomes. Beyond their own project work, the Sr. Content Designer serves as a technical and creative resource for the broader Content Design team — mentoring junior designers, modeling best practices, championing quality standards, and helping upskill the team on emerging tools and methods.

This role is fluent in adult learning theory, instructional frameworks, visual and interaction design, video production, web-based learning technologies, and the practical application of AI in learning design.

• Learning Design & Development
• Video Development & Production
• AI-Augmented Learning Design
• Web Objects & Advanced Interactivity Design
• Mentorship & Team Development
• Collaboration & Review
• Continuous Improvement & Innovation

Required Skills & Experience

Bachelor's degree in Instructional Design, Educational Technology, Communications, or related field (or equivalent experience). 5–9 years of hands-on instructional design or learning development experience, including significant experience building complex learning solutions. Demonstrated portfolio of senior-level work spanning multiple modalities and complexity levels, including video production and interactive/web-based content.

Advanced proficiency in authoring tools:
Articulate Storyline 360, Rise, Adobe Creative Cloud (Illustrator, InDesign, Photoshop, Premiere Pro, After Effects) or equivalent. Deep understanding of adult learning theory, instructional frameworks (ADDIE, SAM, backward design), and cognitive load management. Strong skills in visual design, UX principles, and user-centered learning product design. Proven ability to manage multiple concurrent complex projects, prioritize effectively, and meet deadlines without sacrificing quality.

Exceptional writing skills for instructional scripts, scenario-based learning, on-screen text, and facilitation guides.

Proficiency in video editing software such as Adobe Premiere Pro, DaVinci Resolve, Camtasia or similar software. Experience with motion graphics creation such as After Effects, Vyond, Doodly, or equivalent.

Experience building custom web objects and interactive HTML5 elements for eLearning platforms. Working knowledge of HTML, CSS, and basic JavaScript sufficient to build or modify custom interactions. Familiarity with SCORM, xAPI, and LMS/LRS platforms. Understanding of responsive design principles and cross-device/cross-browser testing.

Practical experience using AI tools in the L&D workflow (e.g., ChatGPT/Claude for content drafting, Eleven Labs or Murf for AI voiceover, Synthesia or Hey Gen for AI video, etc.). Ability to evaluate AI-generated content critically and apply appropriate quality and accuracy review processes.

Demonstrated ability to mentor, coach, and upskill junior…