Advisor,Financial Aid Campus and Call Center Job Houston area,Texas USA,Education / Teaching

Position: Advisor I, Financial Aid Campus Support and Call Center

Purpose and Scope

The Advisor I, Campus Support and Call Center Financial Aid (FA) provides information to students and parents about financial aid functions, timelines, and eligibility, triaging students to appropriate staff as needed. Provides excellent customer service and communicates effectively with internal and external customers regarding regulations, policies, and procedures as outlined by the United States Department of Education and Lone Star College.

Ensures all system, campus and state policies and practices are correctly carried out.

Essential Job Functions

Resolve student inquiries in person, over the phone (call center setting) and/or email and document all necessary information according to office standards.

Collect, analyze, evaluate, and verify financial aid data and documents submitted by students.

Certify student enrollment, ensuring adherence to academic progress policies and eligibility requirements; initiate appropriate adjustments to individual student financial aid.

Research current state and federal regulations to keep up-to-date and determine the application of regulations to specific student circumstances.

Prepare and reconcile a variety of reports, business correspondence, records, and/or other related documents.

Participate in preparing for and facilitating financial aid workshops and presentations.

Counsel students, and others, regarding eligibility requirements of financial aid.

Perform other reasonable, related duties as assigned.

Knowledge, Skills, and Abilities

Excellent interpersonal and customer service skills.
Excellent verbal and written communication skills.
Strong attention to detail and organization skills.
Ability to use software products.
Ability to work on multiple projects.
Ability to maintain a high level of confidentiality.

Physical Abilities

The work is sedentary. The employee sits comfortably to do the work. There may be some walking, standing, bending, carrying of light items such as papers, books, or small parts, or driving an automobile. No special physical demands are required to perform the work.

Work Schedule and Conditions

Equipment used includes a PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment.
Interface with internal and external contacts as needed to carry out the functions of the position.
Work is performed in a climate-controlled office with minimal exposure to safety hazards.
Position may rotate between office and call center locations.

Required Qualifications

Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience.
Must be in good standing with the Department of Education.
Must successfully complete Federal Student Aid Fundamentals Training Series course upon hire.

Preferred Qualifications

Experience working in a call center.
Experience working financial aid for a higher education institution.

Benefits

Hiring salary range is $38,761 - $44,576.

EEO Statement

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

#J-18808-Ljbffr

Advisor , Financial Aid Campus and Call Center