Senior Learning & Development Specialist

About this Role

At QISG, The Learning & Development Specialist owns and manages the end-to-end learning and development process for QISG, serving as the central point of accountability for how employees across the QISG, QDC, and Energy Link brands build the skills they need to perform and grow. Rather than focusing on course production alone, this role leads the full learning lifecycle: diagnosing organizational learning needs, defining the learning strategy and curriculum, managing the programs and platforms that deliver it, coordinating the people who teach it, and measuring its impact on performance.

Working with a high degree of latitude, the Learning & Development Specialist partners with business leaders, subject matter experts, and HR to identify skill or knowledge gaps and translate them into a coordinated learning plan. The role administers the learning management system (LMS) and curated content libraries such as Linked In Learning, oversees programs such as onboarding, leadership development, mentoring, and individual development plans (IDPs), and ensures a consistent, measurable, high-quality learning experience.

This is a senior individual contributor role that also provides leadership, coaching, and mentoring to others and may act as a lead or first-level supervisor.

Experience designing and managing technical, safety, or compliance learning within the energy, utility, construction, or other highly regulated industries is strongly preferred

• Identify skill or knowledge gaps among the organization’s employee population and develop or source training in response to identified training needs.
• Partner with business leaders and HR to translate business priorities and workforce plans into a coordinated learning strategy, annual learning plan, and training calendar.
• Define and maintain curriculum frameworks, role-based learning paths, and competency maps that connect learning to performance and career progression.
• Recommend build, buy, or curate decisions for each learning need based on audience, urgency, cost, and impact.

Program Management & LMS Administration

• Manage the full lifecycle of learning programs—onboarding, leadership development, technical, safety and compliance training, mentoring, and individual development plans (IDPs)—from planning and launch through evaluation and refresh.
• Administer and optimize the LMS and curated content libraries (e.g., Linked In Learning), including content deployment, assignments, user and role management,
• completion tracking, and compliance reporting.
• Own learning calendars, enrollment, learner communications, and recordkeeping, ensuring compliance with internal policies and applicable regulatory requirements.
• Manage relationships with external training vendors, content providers, and platform partners, and monitor utilization and budget.
• Content Development & Delivery
• Select appropriate training tools and delivery mechanisms based on the material being taught and the audience being targeted, including print, digital, video, virtual,
• instructor-led, and blended formats.
• Create and maintain course content, manuals, job aids, and other training materials, ensuring accuracy, instructional integrity, accessibility, and brand consistency.
• Develop scalable eLearning using Articulate Storyline, Rise, Synthesia, and other authoring tools, and provide quality assurance for materials produced by other team members.

SME, Trainer & Stakeholder Coordination

• Coordinate guest trainers or subject matter experts (SMEs), including scheduling, content preparation, and quality of delivery.
• Facilitate working sessions with leaders and SMEs to capture and validate content and confirm desired outcomes.
• Serve as a trusted learning advisor to stakeholders at all levels, guiding them toward effective, fit-for-purpose solutions.

Measurement & Continuous Improvement

• Assess the impact of training programs by measuring employee understanding of the subject matter and the application of learning on the job.
• Establish and monitor learning metrics and dashboards (participation, completion, knowledge gain, and business impact), and use the data to…