Product & Sales Enablement Trainer

Responsibilities

• Design, build, implement, and continuously improve Manhattan Life's comprehensive Life & Health product training program with minimal supervision
• Conduct engaging instructor‑led virtual and in‑person training sessions for agents, brokers, agencies, and internal associates
• Develop training that not only teaches product knowledge but also equips agents with effective sales strategies, positioning techniques, objection handling, and best practices throughout the sales process
• Create and maintain high‑quality training materials, including presentations, videos, job aids, quick reference guides, webinars, and on‑demand learning resources
• Ensure all training materials remain current with product enhancements, underwriting changes, regulatory updates, system enhancements, and market conditions
• Provide ongoing education for Customer Service, Agent Support, Sales, Marketing, and other internal departments to ensure organizational product knowledge
• Manage the product training calendar, coordinate training requests, schedule sessions, and communicate the upcoming educational opportunities
• Measure training effectiveness through participation metrics, surveys, knowledge assessments, and feedback while recommending improvements
• Work closely with Product Development, Sales, Marketing, Operations, Underwriting, Compliance, and Information Technology to ensure training reflects current business initiatives
• Deliver training sessions and educational materials in both English and Spanish to support our bilingual distribution partners
• Stay current on insurance industry trends, competitor products, and adult learning methodologies to continuously improve Manhattan Life's training program
• Other tasks and duties as assigned

• Bachelor's degree in Business, Education, Communications, Marketing, or a related field
• Bilingual proficiency in Spanish
• At least 3 years of professional training, sales enablement, adult education, or instructional design experience
• Previous experience in the Life & Health insurance industry is strongly preferred
• Demonstrated experience independently building and managing training programs from concept through execution
• Strong understanding of insurance sales processes and producer distribution channels
• Excellent presentation, facilitation, and public speaking skills
• Experience developing engaging learning materials using Microsoft Office and modern presentation platforms
• Comfortable presenting virtually using Web Ex, Microsoft Teams, Zoom, or similar technologies
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously

Demonstrates expertise in designing and implementing comprehensive training programs for Life & Health products, with a strong focus on sales strategies and adult learning methodologies. Proficient in delivering engaging training sessions in both English and Spanish, while effectively managing training materials and measuring program effectiveness.