Product & Sales Enablement Trainer

Who we are:

Manhattan Life Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to Manhattan Life's enduring history, and an indicator of the reliability of our future. Manhattan Life's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide.

Manhattan Life offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development, and a company-wide wellness program.

Scope and

Purpose:

The Product & Sales Enablement Trainer will play a critical role in supporting the growth and expansion of Manhattan Life's Individual Life & Health distribution. This position is responsible for designing, developing, and delivering engaging training programs that equip agents, brokers, and internal teams with the knowledge, tools, and confidence needed to successfully market and sell Manhattan Life products.

This individual will serve as the subject matter expert for product education and sales enablement, creating scalable learning resources while continuously evaluating and improving training effectiveness. The ideal candidate is an experienced trainer who understands the insurance sales process, thrives in front of an audience, and requires minimal direction to build and maintain a best-in-class training program.

Duties and Responsibilities:

• Training Program Development: Design, build, implement, and continuously improve Manhattan Life's comprehensive Life & Health product training program with minimal supervision.
• Training Delivery: Conduct engaging instructor-led virtual and in-person training sessions for agents, brokers, agencies, and internal associates.
• Sales Enablement: Develop training that not only teaches product knowledge but also equips agents with effective sales strategies, positioning techniques, objection handling, and best practices throughout the sales process.
• Content Development: Create and maintain high-quality training materials, including presentations, videos, job aids, quick reference guides, webinars, and on-demand learning resources.
• Curriculum Management: Ensure all training materials remain current with product enhancements, underwriting changes, regulatory updates, system enhancements, and market conditions.
• Internal Training: Provide ongoing education for Customer Service, Agent Support, Sales, Marketing, and other internal departments to ensure organizational product knowledge.
• Training Coordination: Manage the product training calendar, coordinate training requests, schedule sessions, and communicate the upcoming educational opportunities.
• Training Evaluation: Measure training effectiveness through participation metrics, surveys, knowledge assessments, and feedback while recommending improvements.
• Cross-Functional Collaboration: Work closely with Product Development, Sales, Marketing, Operations, Underwriting, Compliance, and Information Technology to ensure training reflects current business initiatives.
• Spanish Language Support: Deliver training sessions and educational materials in both English and Spanish to support our bilingual distribution partners.
• Industry Awareness: Stay current on insurance industry trends, competitor products, and adult learning methodologies to continuously improve Manhattan Life's training program.
• Other tasks and duties as assigned.

Minimum Qualifications:

• Bachelor's degree in Business, Education, Communications, Marketing, or a related field.
• Bilingual proficiency in Spanish.
• At least 3 years of professional training, sales enablement, adult education, or instructional design experience.
• Previous experience in the Life & Health insurance industry is strongly preferred.
• Demonstrated experience independently building and managing training programs from concept through execution.
• Strong understanding of insurance sales processes and producer distribution channels.
• Excellent presentation, facilitation, and public speaking skills.
• Experience developing engaging learning materials using Microsoft Office and modern presentation platforms.
• Comfortable presenting virtually using Web Ex, Microsoft Teams, Zoom, or similar technologies.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.

Knowledge, Skills and Abilities:

• Exceptional interpersonal and relationship building skills.
• Energetic, outgoing, and engaging personality with a passion for teaching and developing others.
• Ability to simplify complex insurance concepts into clear, easy-to-understand training.
• Strong understanding of consultative selling and producer development.
• Highly self-motivated and capable of working independently with minimal supervision.
• Creative thinker who…