Sr CX Training Professional

Job Overview

Honeywell International Inc. seeks a Senior CX Training Professional at our Houston, TX location to prepare for standard training, set‑up and configure required training hardware and software, and deliver training courses compliant with Honeywell HPS and Honeywell Academy Quality procedures.

Continuously update training equipment, hardware and software in accordance with the latest releases of training courses. Maintain technical knowledge as a subject matter expert on three or more areas of expertise and be able to deliver training on these subjects as a certified instructor. Design and deliver tailored courses in line with specific customer requirements by collecting and selecting standard training materials from standard courses into a customer‑specific tailored course.

Collect student feedback after training delivery and suggest training course improvements to the Honeywell Academy organization. Be familiar with virtual and remote training delivery technologies to provide training for both classroom‑based and remote training. Support Honeywell Academy pole leader or master scheduler in training logistics and operations. Provide solutions to training requests and can autonomously produce proposals for large training programs.

Assist sales and marketing teams with presentations and support to customers. Contribute to the design of new courses by providing input to the Honeywell Academy development team on new course developments within the areas of expertise. Interact proactively with customers to understand new training needs and identify new topics or courses addressing these needs. Propose new courses and lead the design, coordinating with the development team.

Maintain higher technical knowledge on specific courses within the areas of expertise to certify other instructors within the pole on these courses. Conduct training needs analysis to support the design of specific training programs. Coach and mentor other instructors to enhance their technical skills within the areas of expertise and to improve their teaching skills on classroom‑based and new training delivery technologies.

Bachelor’s degree or foreign equivalent in electromechanical engineering, electronic engineering, mechanical engineering, or a related field of study and five years of progressive post‑baccalaureate experience in the job offered or related occupation.

Experience must include five years involving each of the following:

• MS SQL Server implementation, maintenance or troubleshooting;
• MS Windows Server implementation, maintenance and troubleshooting;
• Networking (e.g., Cisco networks, Aruba, etc.) implementation, maintenance or troubleshooting;
• Process control systems design, implementation, administration, maintenance or troubleshooting;
• Process control system backup and restore implementation or administration.

Experience must include three years involving each of the following:

• IT domains and work groups implementation, maintenance or troubleshooting.
• Virtualization technologies implementation, maintenance or troubleshooting.
• Human machine interface (HMI) design, implementation, administration, maintenance or troubleshooting, including knowledge in VBScript or JScript.

$88,317 per year

Position requires up to 20% domestic and international travel (currently LATAM).

In addition to a competitive salary, Honeywell employees are eligible for a comprehensive benefits package. This includes employer‑subsidized medical, dental, vision and life insurance; short‑term and long‑term disability; 401(k) match; flexible spending accounts; health savings accounts; employee assistance program; educational assistance; parental leave; paid time off (vacation, personal business, sick time, and parental leave); and 12 paid holidays.