Training Coordinator Technology

TRAINING COORDINATOR - (Technology Applications)

Salary: $70,668.00 - $83,096.00 Annually

Location:

Houston, TX

Job Type: Full Time

Department: HUMAN RESOURCES

Division: HRD-CENTER FOR PUBLIC LEADERSHIP AND LEARNING

The Center for Public Leadership & Learning (CPLL), a division of the City’s Human Resources Department, is comprised of talented and passionate learning leaders positioned to become the premier leader in government training by cultivating public service professionals and organizations through transformational learning solutions. We are driven by our commitment to help our workforce of over 21,000 employees ignite their passion to serve, be empowered through learning, and advance their performance.

We are not just creating a learning center—we’re setting the standard for what premier government training looks like!

CPLL is seeking a creative and engaged Learning Designer to join our dedicated team of professionals. The Learning Experience Team focuses on the development of learner-centric and high-impact customized learning solutions designed for multiple delivery formats, tech-enabled learning environments, and tailored to specific organizational or departmental needs. We believe in empowering our team to innovate, grow, and drive our vision forward.

If you are a strategic thinker who thrives in a fast-paced, transformative environment, CPLL is the place for you!

• Deliver training on business tools such as the entire MS365 Technology Applications ecosystem, including Microsoft Excel, Word, PowerPoint, Teams, Planner, Lists, Power BI, and Copilot, to support day‑to‑day work and data use.
• Translate technical systems and processes into clear, step‑by‑step training for end users.
• Develop practical training materials (e.g., job aids, quick reference guides) that reflect real workflows.
• Partner with system owners and subject matter experts to stay current on system updates and training needs.
• Experience training others on software, systems, or technical processes.
• Ability to simplify technical concepts for non‑technical audiences.
• Ability to quickly learn new technologies, systems, and applications to create and facilitate interactive, hands‑on technical training both in‑person and online to adult learners.
• Ability to translate complex steps and processes into easily understandable learning concepts and simplified learner usability for all learning styles and formats.
• Understanding of creating accessibility in learning design and technology.
• Partnering with stakeholders, subject matter experts (SMEs), graphic designers, and trainers on learner needs analysis, learning objectives, instructional strategies, delivery, measurable outcomes, and evaluation of learning solutions.
• Meeting individual performance metrics and goals while modeling behavior‑based competencies.
• Collaborating with CPLL team members in the pursuit of the overall mission and continuously exploring new, innovative trends to improve the City’s learning ecosystem.

Standing while facilitating in‑person training sessions. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditions.

Educational Requirements:

Requires a bachelor’s degree in Psychology, Education, Personnel Management, or a related field.

Experience Requirements:
Four years of professional personnel experience involving training in a formal classroom and/or the development of curriculum and lesson plans for adult learners are required. Pertinent training experience at the professional level may be substituted for the above educational requirement on a year‑for‑year basis.

License:
None.

Highly desired candidates will have:

• Advanced proficiency with Microsoft 365 applications and experience training users across productivity, collaboration, data, and AI‑enabled tools, including Excel, Word, PowerPoint, Teams, Planner, Lists, Power BI, and Copilot.
• Microsoft certifications or other recognized credentials related to Microsoft 365, data analytics, instructional design, or learning…