Senior Library Service Specialist

Position Overview APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTEDDIVISION / SECTION:

Customer Experience / Neighborhood Libraries

Monday - Sunday , 8:00 AM – 8:00 PM
*** subject to change***

Houston Public Library (HPL) is seeking creative, team-oriented people with a passion for customer service to work as a Senior Library Service Specialist in Neighborhood Libraries. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds.

• Provide customer service at public service desks and by phone.
• Provide innovative programming in the library for all ages including language classes, computer classes, after school programs, and storytime.
• Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.
• Promote library services and programming both for the assigned location and systemwide.
• Collaborate with community groups through outreach to enhance and promote library services and programs.
• Assist with the collection maintenance, weeding and use of the collection and shelve and retrieve library materials.

May serve as the person in charge in the absence of the manager.

• Evening and weekend (Saturday and Sunday) shift work is required.
• Perform other duties as assigned.

The Houston Public Library’s mission—Linking YOU to the World—guides our vision to be Houston’s most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life.

We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances;

or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

Requires a Bachelor's degree.

One year of professional/paraprofessional experience in library, information services, or education is required.

Associate’s degree and three years of professional/paraprofessional experience in library, information services, or education.

OR

Five years professional or paraprofessional experience in library, information services, or education may be substituted for the education requirement.

Experience providing programming and services in a library setting.

• Comfortable working with diverse populations.
• Strong interpersonal, communication, problem-solving, and organizational skills
• Ability to work in a collaborative team environment;
• Experience using the MS Office Suite and One Drive and electronic devices such as e-readers and tablets and other technologies.
• Experience in working with data and preparing statistical reports.
• Experience in training staff.
• Bilingual (Spanish and…