Manager, Training Service

Purpose

The Manager, Training as a Service, (TaaS), is responsible for developing and executing the global strategy for technical training across Operations and Data Analysis. The role leads a global team of technical trainers supporting MFL Operations, MFL Data Analysis, UT Operations, and UT Data Analysis, with the ability to expand support as new technologies and organizational needs emerge.

The Manager establishes consistent training governance, trainer standards, role-based learning pathways, curriculum-development practices, delivery methods, learning-system requirements, and performance reporting. The role partners with functional leaders, Subject Matter Experts, designated technical authorities, HSEQ, People & Culture, Product, Service Release, and other stakeholders to translate approved technical requirements into scalable and effective learning solutions.

The Manager is accountable for technical training capability and workforce training readiness. The role supports, but does not replace, functional ownership of technical standards, employee performance, competency evaluation, or formal qualification authorization.

• Safety, Quality, and Compliance
  • Promote a zero-harm work environment.
  • Ensure training activities comply with applicable HSE policies, quality requirements, regulatory obligations, customer requirements, and internal requirements.
  • Incorporate applicable safety, quality, procedural, and regulatory requirements into technical training programs.
  • Ensure practical training is appropriately planned, risk assessed, supervised, and conducted using approved equipment, facilities, and methods.
  • Maintain accurate and controlled training records in accordance with applicable document-control, quality, and retention requirements.
  • Partner with HSEQ and functional leaders to address training needs or actions arising from incidents, audits, nonconformances, lessons learned, risk assessments, and procedural changes.
• Global Training Strategy
  • Develop and execute a global technical training strategy supporting MFL Operations, MFL Data Analysis, UT Operations, and UT Data Analysis.
  • Translate company strategy, workforce needs, technology plans, and functional requirements into an actionable multi-year training roadmap.
  • Establish common governance, standards, priorities, and delivery practices for technical training.
  • Develop global technical training demand and capacity plans based on hiring forecasts, qualification requirements, regional needs, trainer availability, technology growth, and planned service releases.
  • Recommend trainer headcount, contractor support, delivery priorities, facilities, tools, and delivery methods required to support organizational growth.
  • Ensure department capacity and training resources are aligned with future growth needs and customer expectations.
• Team Leadership and Trainer Development
  • Lead, develop, coach, and hold technical trainers accountable through established company leadership and performance-management practices, including applicable EOS tools.
  • Establish clear objectives, role expectations, development plans, and succession plans for the global technical training team.
  • Establish and maintain a Train-the-Trainer framework.
  • Define standards for trainer selection, onboarding, instructional qualification, technical readiness, observation, coaching, calibration, and continuing development.
  • Evaluate trainer capability and identify development needs.
  • Establish trainer coverage and succession plans to reduce dependency on individual instructors and support global training delivery.
  • Build an inclusive and accountable learning culture focused on technical excellence, continuous development, and service to the business.
• Curriculum and Learning Governance
  • Establish and govern role-based learning pathways for technical roles supported by Training as a Service (TaaS).
  • Oversee the development of curricula, lesson plans, instructor materials, learner materials, practical exercises, knowledge assessments, practical assessments, and refresher training.
  • Establish a controlled curriculum lifecycle covering needs identification, development, technical review, approval, release, version control, periodic review, revision, and retirement.
  • Ensure training content is reviewed and approved by the appropriately designated functional leader, Subject Matter Expert, or technical authority before release.
  • Ensure training content reflects approved procedures, written practices, technical standards, software functionality,…