Warranty Project Manager_

Join to apply for the Warranty Project Manager_1 role at ABB

Reporting to:
Project Operations Manager

Location:

Hybrid (Houston, TX) with estimated 25% travel.

• Warranty Management & Customer Advocacy:
  Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and acting as a strong advocate for customer needs.
• Claims Assessment & Coordination:
  Review and validate warranty claims per contractual terms, prioritize multiple cases, and coordinate with vendors, field technicians, and internal teams to minimize customer downtime.
• Process Execution & Documentation:
  Manage purchase orders, maintain detailed project records, and ensure compliance with HSE standards while driving efficient warranty execution and continuous process improvements.
• Analysis & Reporting:
  Collaborate with Quality teams to analyze warranty trends, performance, and costs, providing insights to enhance organizational effectiveness and customer satisfaction.

• Bachelor degree (electrical/energy/mechanical engineering preferred) with minimum 3 years of experience in project management, engineering or manufacturing.
• Problem solving skills, including creative issue resolution and excellent oral and written communication skills, proficiency in English.
• Strong analytical skills to interpret warranty claims and coverage.
• Organizational skills with high attention to detail and sense of urgency, and customer service skills.
• Work authorization to work for ABB in the US.

ABB is an Equal Employment Opportunity and Affi­­­­­­­­­n­­­­­­‑­­‑­­­­‑­­­‑­­­­‑­‑—­­­­­‑­­­­­­‑­­­­­‑­­­­­­­­­­­­­­­­­­­­­­­­­­­­—­­­­­­­­­­­­­­­­­­­­­­­­­—­­­­­­­­­­­­­­­­­­­­­­­­­­­­‑­­­­­­­­­­­­­­­­­­­­­­­­­­­­—­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­—­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­——­­­­­­­­­­­­­­­­­­­­­—­­­­­­­­‑­­­­­­­­­­­­­­­­—­