Project Manager Development

Requisition

Next Era Energy Resources is one of America's largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us!

Position Specific Description

The Residential Solar Field Operations Lead is responsible for overseeing the technical performance, operations, and maintenance (O&M) of a portfolio of residential photovoltaic (PV) systems. This role serves as a key point of contact for customer escalations, manages third-party O&M providers, and collaborates cross-functionally to ensure optimal system performance and customer satisfaction. The ideal candidate brings strong technical expertise, data-driven decision-making, and the ability to coordinate across multiple stakeholders.

Key Responsibilities:

* Oversee the day-to-day technical performance and O&M activities of residential solar PV assets

* Manage and coordinate third-party O&M providers to ensure service quality, responsiveness, and adherence to SLAs

* Serve as an escalation point for customer issues, ensuring timely resolution and high customer satisfaction

* Collaborate closely with internal teams including account management, customer support, and business management

* Monitor system performance and analyze monitoring/ticketing data to identify trends, faults, and underperformance

* Develop and implement corrective actions to improve system reliability and energy production

* Coordinate with O&M providers and internal stakeholders to optimize asset performance and uptime

* Collect, analyze, and interpret performance data to generate reports and actionable insights

* Provide recommendations for operational improvements, cost optimization, and performance enhancements

* Track and report on key performance indicators (KPIs) related to system performance, service response times, and issue resolution

The ideal candidate will have:

* 3+ years of experience in residential solar operations, maintenance, or field service

* Strong understanding of residential PV systems, inverters, monitoring platforms, and common failure modes

* Experience managing third-party vendors or service providers

* Proficiency in data analysis and performance monitoring tools

* Strong problem-solving skills with a proactive, solutions-oriented mindset

* Excellent communication and stakeholder management skills

* Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

* Experience working with distributed generation portfolios

* Familiarity with Sales Force

* Knowledge of O&M best practices and performance optimization strategies

* Background in electrical systems or renewable energy engineering (preferred but not required)

Work Environment:

* Based in Houston, TX

* Some travel required

* Combination of office-based work and coordination with field teams and service providers

Job Overview