Field Service Tech Support Technician

Mazak Corporation is looking for a Field Service Support Technician to join the Field Service team at our Southwest Technology Center located in Houston, TX. This position will have the responsibility to provide technical phone and digital support on Mazak Machines. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines.

• Proactively attain a safe and healthy work environment for all employees
• Answer technical questions from customers, field service technicians, vendor / distributor technicians
• Provide technical support that is commensurate with the ability of the person or persons to safely perform the recommended task or procedure
• Evaluate situation at customer to determine what resources if any are needed to resolve the situation
• Ensure customers receive a tangible response within prescribed corporate guidelines
• Thoroughly document summary of all customer calls in D365 including the correct contacts and list of further actions
• Compile service history reports for product improvement and customer requests
• Interact with customers and other Mazak associates
• Read / interpret engineering drawings
• Some travel may be required
• Utilize excellent call center / customer relationship skill set

• High school diploma or equivalent

• Two years experience is required
• Two-year technical training in electronics, mechanical or machine tool assembly is preferred
• Four to Six years' experience in the field or a related position is preferred
• Microsoft Office experience

• 4 - 6 years:
  Experience in Field Service or related position preferred (preferred)

EOE, including disability/vets. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.