Medium Voltage Field Service Technician Houston, TX

Medium Voltage Field Service Technician, Central

Houston, TX (Field-based, must reside in territory)

The Medium Voltage Specialist is primarily responsible for handling Medium Voltage escalations for SMA's customers and suppliers. The Medium Voltage Specialist partners closely with the Medium Voltage engineering team in SMA AG to work through solutions for SMA's U.S. customers and suppliers. This position is also responsible for performing warranty repairs, technical support, and extensive testing of the internal workings of SMA Medium Voltage products.

We currently have 3 openings for this role in Texas.

Primary duties/responsibilities include:

• Responsible for testing, including Medium Voltage Transformer core testing, troubleshoots, repairs, and analyzing SMA Large Scale MV systems in the field, operations and maintenance, and site visits.
• Applies expert knowledge and training from high voltage test equipment to identify root causes for SMA's internal quality 8D reports.
• Develops detailed knowledge to aid in the creation of processes and procedures for SMA's Medium Voltage products, associated SMA and/or third-party accessories sold by SMA.
• Uses expert knowledge to determine correct courses of action after conducting DGA sampling and obtaining results from DGA reports.
• Maintains accurate inventory count of spare parts provided by SMA.
• Uses expert knowledge to repair external leaks and cold-weld patches on Medium Voltage Transformers.
• Regularly works with high voltage DC, three phase power, high AC voltage, and related software/firmware of SMA products.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service expenditure.
• Collaborates cross functionally with the Global Service Organization, Quality, and Suppliers to provide customers with Root Cause Analysis of failures, and is responsible for keeping customers informed of the RCA status.
• Performs and maintains maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
• Other duties may be assigned or required.

Required qualifications include:

• Certifications in the following are required through the AVO Training Institute or another accredited institution/trade school (either already obtained or trained upon hiring):
  Medium Voltage Transformer Levels I and II;
  Switch Gear and Circuit Breaker Maintenance with grounding and bonding;
  Electrical Safety for Utilities;
  Substation Maintenance I and II.
• Must be familiar with High Voltage test equipment and understand the results from such equipment.
• A bachelor's degree in a technical field is strongly preferred, or relevant years of qualified experience.
• At least 5 years of experience in electrical, electronic, and/or network communications.
• At least 5 years of experience with Medium Voltage equipment.
• Prior experience with cold weld patch repairs and field transformer repairs.
• Experience with pad mounted transformers, Medium Voltage Terminations, and operation of switchgears is preferred.

Other specialized skills include:

• Ability to work nonstandard business hours occasionally to support service customer contracts.
• Required weekend and/or night work is possible depending on customer requirements at the site.
• Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of the National Electric Code is preferred.
• Advanced knowledge of power plant measurement devices and techniques is strongly preferred.
• Ability to analyze and solve problems effectively is necessary.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required.
• Have direct interface with German counterparts for technical assistance and guidance on MV systems, and attend meetings with them on a daily or weekly basis.
• This position requires significant domestic and international travel.
• Extent of responsibility:
  Regional

Physical requirements include:

While performing the duties of this job, the employee is required to travel, while at site; stand, walk, talk, hear, and observe surroundings. The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel, and must routinely lift up to 50 pounds. The work environment is constrained to a field service environment, with occasional functions in a corporate office.

While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather of extreme temperatures. The noise level in the work environment is usually moderate.

We offer:

• Compensation: $38.00 to $45.00 per hour, dependent on experience and qualifications.
• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• Work Model:
  Remote.
• 401(k) plan with company match.
• Opportunities for professional development and training.
• Inclusive, collaborative, and innovative work environment.