Genesys Engage Engineer

Our client, a leading Consulting firm, is in need of a Genesys Engage Engineer for an initial 6 month contract supporting a customer in Houston, TX. Ideally the customer wants someone onsite 5 days a week in Houston, however, they would be open to flying someone in every other week for 4 days a week. The Genesys Engage Engineer will be supporting an enterprise customers Engage environment prior to them migrating to Genesys Cloud.

They will be responsible for troubleshooting through logs for inbound, outbound voice (SIP, URS, ORS, IXN, Stat, MCP, etc.), E-Services email chat, GMS, outbound campaigns for both Linux and Windows, resolving technical issues related to the Genesys platform, installing Genesys Engage applications on Linux and Windows, configure and manage Genesys Engage components, including call flows, queues and reporting dashboards to optimize performance, etc.

• At least 8 years of experience working with Genesys Engage.
• 3 – 4 years of consulting experience, i.e. working for a large consulting company interfacing with customers.
• Experience providing troubleshooting and configuration support of Genesys Engage in a production environment.
• Experience installing Genesys Engage applications in both Linux and Windows.
• Experience configuring and managing Genesys Engage components, specifically call flows, queues and reporting dashboards to optimize performance.
• Experience using Jira for ticket resolution, or a similar tool.
• Experience developing strategies in IRD, Composer and GIA.

• Genesys Cloud enablement and configuration experience.
• Experience utilizing Genesys Cloud platform API.
• Genesys Engage certifications.

Clear Bridge Technology Group is an Equal Opportunity Employer.

The expected hourly rate range for this role is $49 – 74 / hr. The posted range is an estimate; the actual compensation offer will be based on the candidate’s experience, skills, qualifications and will be in line with internal equity.