Field Service Systems/Applications Engineer
Listed on 2026-04-20
-
Engineering
Electronics Engineer
Field Service Systems/Applications Engineer Overview
Bruker is one of the world's leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 11,000 employees at over 90 locations are working on this permanent challenge to make the world a better place.
ResponsibilitiesSUMMARY OF RESPONSIBILITIES:
The Field Service, System & Applications position within the service organization is an ambassador of Bruker Nano Surfaces and Metrology Division. Bruker Nano Surfaces and Metrology manufactures the world's leading Atomic Forces Microscopes, Nano-IR, Cryo Dry Cleaning systems, Stylus profilers, X‑Ray Metrology (XRR, XRD, XRF, XRI, TXRF), Mask Repair, and non‑contact 3D optical microscope instrumentation. This technical role is responsible for customer‑direct post‑sale instrumentation and application support including: installation, basic user and application training, instrument diagnostics/fix, and post‑sale developed applications support.
Individual must be customer focused with strong industry background and technical experience capable of independent judgement that enables our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
ESSENTIAL FUNCTIONS:
- Unpack and set up metrology equipment and instrumentation and interconnect sub‑components and assemblies.
- Independently troubleshoot and overcome a wide range of start‑up issues using creative solutions to ensure the objectives are met.
- Qualify the instrument and accessories using standard customer samples.
- Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro‑mechanical hardware/software instrument issues with minimal guidance or documentation.
- Form and drive a team of senior internal and external personnel when a complex issue is outside of own area of expertise using engineering problem‑solving methods (8D, 5 Why's, Ishikawa diagrams, etc.).
- Create and maintain a record of activity in the support database.
- Basic maintenance and calibration of instrument and accessories.
- Re‑certification of instrument using both Bruker and customer samples.
- Teaching theory of operation and training new users on instrument operation.
- Demonstrating instrument ability on Bruker or customer samples, applying professional experience, judgement and industry statistical practices to enable new applications.
- Providing post‑sale user and application training and support samples leveraging industry experience and soft skills to fully enable customers on the instrument.
- Working with customers on in‑depth application needs and locating potential new applications; autonomously working with the factories to develop these solutions.
- Establishing and enhancing customer relations and driving additional Bruker business including service products.
ENVIRONMENTAL REQUIREMENTS:
- Travel both domestically and internationally for training and customer support as needed.
- Able to work in government sites, semiconductor cleanroom, production floor, & laboratory environments.
- Must have and maintain a valid driver's license.
KNOWLEDGE, SKILLS, AND ABILITIES:
Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process. Proven understanding of engineering problem‑solving methods, statistical process control, and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).