Advisory Technical Support Engineer; Exp w​/Refinery Planning & Scheduling

Position: Advisory Technical Support Engineer (Exp w/ Refinery Planning & Scheduling)
The driving force behind our success has always been the people of Aspen Tech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

We are seeking an Advisory Technical Support Engineer to join our Supply Chain team, specializing on advanced technologies for production planning, scheduling, blending and optimization. The ideal candidate should have a background in chemical engineering or optimization, with knowledge of techniques like linear and nonlinear programming along with a proactive learning mindset, innovative thinking, and strong communication skills.

In this role, you will collaborate with customers to resolve technical issues, deliver expert guidance and provide trainings on Aspen Tech solutions (e.g., Aspen PIMS, Scheduling & Blending Optimization, and Aspen Unified technology). This is an exciting opportunity for someone passionate about driving operational excellence in the downstream sector.

Your Impact

* Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.

* Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using Aspen Tech's proprietary softwares and track work in a CRM system.

* Responsible for the escalation of customer issues and driving the resolution cross-functionally within Aspen Tech.

* Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to Aspen Tech customers.

* Develop and/or maintain customer focused training materials for new releases and new applications in the industry.

* Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects' business problems and articulate Aspen Tech's products as the solution. Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities.

* Develop strong relationships with customers, building an understanding of their business needs and challenges.

* Collaboration with other Aspen Tech functions to maintain and develop business opportunities.

* Function as a subject matter expert in Aspen Tech's pre-release software testing program to drive improved product quality.

* Coach fellow team members to enhance their technical skills to help boost their overall contribution.

* Other tasks may include-Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy Aspen Tech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to Aspen Tech's web knowledgebase.

What You'll Need

* Bachelor's or master's degree in engineering in related discipline.

* Minimum of 15+ years of relevant experience preferred. University experience may count.

* Strong understanding of Chemical Engineering principles.

* Knowledge & experience of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial.

* Previous experience with Aspen Tech Supply chain softwares such as Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, Unified PIMS/Scheduling or similar advanced tools from another vendor is a plus.

* Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.

* Ability to identify and drive growth opportunities that create value for customers with a strong customer first mindset.

* Ability to manage multiple responsibilities and competing priorities.

* Ability to travel. Travel is usually less than 25% and may occasionally be international.

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