Field Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Field Service Technician

Houston, TX (Remote w/ Travel)

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset.

Field Service Technician is a key appointment within Milton Roy Global Service network and will be both responsible for supporting field technical support and customer training across North America. Working in conjunction with the Regional and Technical Sales Managers the SE will contact the end user directly to offer:
On‑site Training, Troubleshooting, & Start‑Up help. The role will also support the Milton Roy Channel partners on any technical issues of pumps and mixers, and be the go to person for any interface between them and our centers of excellence for products.

• Collaborate with the sales team to create demand for Maintenance Contracts;
  Spare Parts, Commissioning Support and Field Service opportunities.
• Maximize aftermarket business by executing growth initiative.
• Be the first escalation point for Authorized Service Centers (ASC) within the region.
• Coordinate Repair, Service and Maintenance Agreements with the ASC.
• Provide Technical Support & Troubleshooting to end users and channel partners.
• Provides technical assistance on equipment pre‑commissioning and start‑ups, installations and repairs of Milton Roy product portfolio, including “hands‑on” work to assure equipment operates to customer’s requirement with limited guidance.
• Deliver technical training to both end users and channel partners in addition to internal sales team members, as needed.
• Support the continued implementation of mapping installed base.
• Maintains rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.
• Effectively communicates verbally and in writing with customers and co‑worker.
• Providing information to other functions in the organization and participation in warranty evaluations.
• Ensure compliance with EHS procedures.
• This position is physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy of at least 35 lbs or more individually.
• This position requires working in diverse conditions, at times requiring analysis and troubleshooting, including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, and precarious places.

• High School Diploma or G.E.D.
• 3+ years of hands on experience with Positive Displacement Pumps.
• Understanding of hydraulic theory.

• Technical background.
• General mechanical knowledge.
• Experience looking at and understanding mechanical drawings.
• Ability to build relationships.
• Result oriented.

• Associate, Technical Trade Certification or Bachelor's degree.
• Hands on experience with Side Entry Mixers.

• Onsite in Houston, TX…