Biomedical Site Specialist

Position Summary

The Biomedical Site Specialist is a hybrid role supporting smaller or satellite Neo Genomics laboratory locations, where one team member provides both hands‑on biomedical equipment support and CMMS coordination. This position performs installation, preventive maintenance, repair, troubleshooting, and calibration of laboratory equipment while also managing Qualer CMMS administration, vendor coordination, work orders, asset tracking, and regulatory documentation. The Biomedical Site Specialist ensures high equipment uptime, accurate asset records, and compliance with all applicable regulatory and quality standards.

• Perform preventative maintenance, repairs, calibrations, and electrical safety checks on laboratory biomedical equipment according to established schedules and work orders.
• Inspect new laboratory equipment to ensure safe installation and operation and oversee qualification (IQ/OQ/PQ) at assigned site(s).
• Troubleshoot and resolve equipment issues to minimize downtime and maintain high equipment availability.
• Support laboratory professionals in best equipment practices and provide operational guidance to improve biomedical equipment use.
• Maintain accurate documentation of all equipment, maintenance, repairs, and safety inspections.
• Pursue continuing education on applicable equipment and testing devices.
• Maintain all aspects of the Qualer CMMS database for assigned site(s), ensuring accuracy of equipment records, maintenance schedules, and compliance documentation.
• Process work orders through the Qualer ticketing system and coordinate and track completion of scheduled and unscheduled maintenance activities.
• Coordinate third‑party vendor services, including scheduling visits, obtaining quotes, processing purchase orders, and verifying completed work.
• Partner with Quality representatives to ensure ongoing 21
  
  CFR compliance within Qualer.
• Communicate maintenance and building‑related events to affected personnel and keep Biomed leadership informed of site task progress.
• Identify trends, unusual activity, and recurring issues and report findings to management with recommendations for continuous improvement.
• Support small‑scale improvement projects aligned with department goals and site‑specific operational needs.
• Complete additional tasks and projects as assigned.

• Achieve desired level of competency and accuracy for the main department processes and responsibilities of the assigned position, as defined in established SOPs.
• Maintain excellent relationships with internal and external customers, consultants, and vendors.
• Provide responsive and professional customer service to all levels of staff at Neo Genomics.

• Able to communicate clearly and concisely technical information to non‑technical individuals.
• Be organized and a self‑starter.
• Work productively and efficiently to achieve company and departmental goals.
• Adhere to Neo Genomics Laboratories core values, safety and compliance policies and procedures and be an active participant in achieving departmental goals, SLA attainment.

• 2+ years of experience in biomedical equipment maintenance within a hospital or laboratory setting required; prior experience with CMMS systems (Qualer preferred) and vendor management strongly preferred.
• Certified Biomedical Equipment Technician (CBET) or Certified Laboratory Equipment Specialist (CLES) certifications preferred.
• Demonstrate excellent time‑management skills with the ability to execute projects systematically and balance competing priorities across technical and administrative responsibilities.
• Communicate effectively with strong written and verbal organizational skills.
• Utilize comprehensive Excel and database management skills.
• Work independently with limited on‑site supervision.
• Ability to sit and/or stand for long periods of time.
• Ability to lift up to 15 pounds.