Senior Customer Engineering Manager

Technical Execution & Project Leadership

• Technical Authority: Serve as the regional expert for Kirloskar Gensets, ensuring compliance with U.S./LATAM standards (EPA Tier 4 Final, UL, NFPA, IBC Seismic).
• Engine & System Troubleshooting: Lead deep‑dive root‑cause analysis (RCA) for complex engine performance issues and genset failures. Act as the final escalation point for technical challenges involving combustion, fueling, and governor dynamics.
• R&D Feedback Loop: Partner with India‑based development teams to provide “Voice of the Customer” input for new engine development, including duty cycle analysis, transient response requirements, and Tier 4 Final optimization.
• Solution Design: Lead the design of power solutions for the full spectrum of Data Centers (Hyperscale, Colo, Enterprise). Translate load requirements into engineering specifications.
• BESS & EMS Orchestration: Size and integrate Battery Energy Storage Systems (BESS) and manage Energy Management Systems (EMS).
• Acoustic & Sound Mitigation: Support the design/delivery of sound‑attenuated enclosures (Level 1–3) to meet strict local noise ordinances.
• Commissioning & Training: Lead Level 1–5 Commissioning (FAT/SAT/IST). Provide advanced technical training focusing on engine diagnostics and system optimization
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• Education: Bachelor’s degree in Electrical or Mechanical Engineering.
• Experience: 10+ years in Power Gen; proven track record in Engine Development/Testing (test cell experience preferred) and complex troubleshooting.
• Technical Mastery: Deep expertise in engine combustion, fuel systems (Common Rail), turbocharger matching, and ECU calibration.
• Controls Expertise: Deep understanding of engine‑to‑genset communication (CANbus, J1939), alternators, switch gear, ATS, and control systems (Deep Sea, Woodward, E‑controls).
• Tools & Software: Proficiency in CAD, Project Management software, and engine diagnostic/calibration tools.
• Regulatory: Mastery of NEC, NFPA 110/855, and UL 2200/9540.

• Analytical Detective: Thrives on deconstructing complex mechanical and electrical failures to find the root cause.
• Cross‑Cultural Diplomat: Able to facilitate seamless communication between diverse teams in the US and India.
• Road Warrior: Willingness to travel 25–40% domestically and internationally (including South America and India).