Technical Services Manager

Technical Services Manager – Protection & Automation

Houston, Texas

We are representing an established manufacturer of power-system protection, monitoring, and automation equipment seeking an experienced Technical Services Manager for its Houston operation

.This is a hands-on leadership position for someone who combines deep protective-relaying expertise with strong customer-facing and team-management skills. The manager will lead a technical-support group while working closely with customers, Sales, Application Engineering, Marketing, and Product Development

• Lead, mentor, and develop a team of technical-service engineers
• Establish priorities and ensure customer issues are resolved accurately and promptly
• Provide advanced technical guidance involving protective relays, fault-recording equipment, control systems, and power-system automation
• Support product demonstrations, customer training, application reviews, and technical consultations
• Assist customers with equipment configuration, installation, commissioning, troubleshooting, and operation
• Manage complex customer escalations while protecting long-term client relationships
• Support Sales with technical proposals, presentations, application guidance, and competitive evaluations
• Develop technical materials that help customers understand equipment capabilities and applications
• Collaborate with engineering and product teams on customer feedback, product improvements, and new solutions
• Build strong relationships with utility, industrial, and engineering customers
• Represent the organization at relevant power-industry conferences and technical meetings
• Improve support processes, response times, documentation, and overall customer satisfaction

• Bachelor’s degree in Electrical Engineerin
• Approximately 12 or more years of experience with modern protective relays, event or fault recording, and related power-system equipmen
• Previous experience leading and developing technical professional
• Strong understanding of power-system protection principles, practices, and philosophie
• Experience applying protective relays within a utility, OEM, consulting, or engineering environmen
• Knowledge of protection, control, integration, and automation system
• Understanding of communication protocols and communication-system architectur
• Strong written, verbal, presentation, and customer-management skill
• Ability to conduct difficult technical or commercial conversations profession all
• Willingness to travel domestically and internationally as neede
• Authorization to work permanently in the United States without sponsors hi

• Short-circuit, load-flow, or transient-analysis studie
• Relay settings, testing, commissioning, or troubleshoot in
• Digital fault recorders or power-system monitoring equipmen
• Technical proposal development and pre-sales suppor
• Utility or consulting-engineering experienc
• Customer training and technical presentation
• Collaboration with product-development and commercial team

The ideal candidate is a technically credible leader who can take ownership of a customer issue, organize the right resources, and guide it through resolution. This person should be equally comfortable discussing a protection application with an engineer, supporting a commercial presentation, coaching a team member, or handling a sensitive customer escalation