Field Operations Leader – Service, Grid Systems

Responsibilities

• Manage the field specialists and field engineers, their personal and skill developments
• Grow and develop the team
• Maintain the field group at the expected level of productivity
• Anticipate business development and develop staffing plans to support the growth
• Sales and operational planning
• Resource loading and planning
• Ensure accurate resource loading and capacity planning to meet project demands
• Maintain the field activity planning up to date
• Manage all the business requests
• Assign mission to the field specialist based on their skills and development needs
• Find good compromise between business requirements and field specialist life balance
• Filter requests and guarantee stability to the field group
• Field process owner; guarantee that the field missions are executed as per the processes.
• Improve the processes based on return of experience
• Supervise 24/7 response;
  Maintain rotation planning
• Make sure someone answers the calls
• Dispatch calls if required
• Serve as the primary point of escalation and strategic partner for the client
• Build and maintain executive-level relationships to ensure high customer satisfaction
• Cross-Functional collaboration between Project Management, Engineering, Supply Chain, and Commercial teams
• Contribute to the development of organizational strategy and policy, ensuring all delivery models align with broader business objectives
• Proactively promote EHS;
  Maintain Field people trained as per legal requirements.
• Make sure mission risks are properly identified and mitigated.
• Guarantee appropriate PPEs are provided to the field specialist

• 5 years of experience as team manager / Prior field operations experience in Services and operations
• Bachelor’s degree in electrical or mechanical Engineering or any B.S. degree with related experience
• 5 years of transmission and Distribution substation engineering for utilities and renewable energy power plants
• Field experience in electrical, mechanical, controls and protection disciplines
• Fluent in English and French
• Experience with EHS risk management
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Customer oriented mindset
• Like processes
• Prior GE work experience in GEV GSI group