Technical Services Engineer

New Value Solutions (NVS), a national IT consulting firm, is seeking a Technical Services Engineer to provide customer-facing technical support for electric power system protection and automation products. The engineer will serve as a key technical interface with customers, provide application and product support, assist with commissioning and training, and work closely with Sales, Marketing, Application Engineering, and Product Development teams.

• Help customers successfully apply protection and automation products through site visits, demonstrations, technical training, and remote support.
• Meet with customers to understand required product features and provide relevant market and customer feedback to the Marketing team.
• Work with the Technical Services team to resolve customer issues through application notes, technical papers, responses to customer questions, and remote demonstrations.
• Identify customer service trends, potential system improvements, and opportunities to strengthen customer support.
• Assist in preparing and presenting technical proposals for products, services, and systems.
• Serve as a secondary customer contact for primarily technical matters.
• Assist customers with the installation, commissioning, and operation of systems, both on-site and remotely.
• Participate in industry technical meetings and organizations such as NASPI and IEEE PSRC.
• Provide technical input for manuals, datasheets, ordering guides, and other customer-facing technical documentation.
• Provide technical support to Marketing, Sales, Application Engineering, and Product Development activities.
• Develop and maintain expert-level knowledge of products and solutions for electric power system protection and automation.
• Complete assigned work within agreed schedules and budgets while maintaining a high level of quality.
• Assume project management responsibilities on assigned projects.
• Perform supervisory responsibilities when assigned.

• B.S. in Electrical Engineering is mandatory.
• 5–10 years of experience working with protective relays and recorders.
• Strong working knowledge of electric power systems, practices, and protection philosophies.
• Working knowledge of protective relay applications within a utility or engineering firm environment.
• Knowledge of relevant electric utility and power-system industry practices.
• Experience with EMTP, load flow, and short-circuit studies.
• Demonstrated customer-service skills and ability to resolve complex technical issues.
• Strong technical training, presentation, speaking, and writing skills.
• Ability to work effectively and cooperatively within a technical team environment.
• Strong computer and business software skills.
• Strong organizational skills and ability to manage multiple customer and project demands.
• Ability to develop and maintain expert-level technical knowledge of electric power system protection and automation solutions.
• Ability to travel up to 20% within the United States, Canada, and internationally.
• Candidates must meet the work-eligibility requirements associated with the position.

• Do you hold a B.S. in Electrical Engineering?
• How many years of experience do you have working with protective relays and recorders?
• How many years of experience do you have with electric power systems and protective relay applications?
• Do you have experience with EMTP, load flow, and short-circuit studies?
• Are you able to work from the office in Houston, Texas or Winnipeg, Manitoba and travel up to 20% as required?