Field Service Engineer
Listed on 2026-09-13
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Engineering
Chemical Engineering, Process Engineer
Working at METTLER TOLEDO Auto Chem Inc. () means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, Auto Chem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.
- Our instruments increase the efficiency and effectiveness of chemists and engineers.
- Our products help develop profitable, green, and safe scientific processes.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
Working at METTLER TOLEDO Auto Chem Inc. () means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, Auto Chem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.
Working at METTLER TOLEDO Auto Chem Inc. () means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, Auto Chem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.
OurOpening and Your Responsibilities
Reporting to Field Service Team Leader, this position will be responsible for conducting on-site
installations, repairs, preventive maintenance and customer training (hardware, software and
limited applications), for assigned instrumentation and supporting Field Service, In-House
Repair, Sales, Customer Service and Product Management. The position will represent the
Mettler Toledo standard of ‘Trusted Advisor’ to our customers.
- Perform on-site installations, repairs, upgrades, and maintenance of assigned Auto Chem
instrumentation, including but not limited to infrared reaction profiling equipment, laser
crystallization monitoring equipment, automated lab reactor and sampling solution
systems, proprietary software and associated applications - Establish and maintain the “Trusted Advisor” role for all customer interactions by
delivering exceptional customer service, expertise, product positioning, lead generation
and training throughout the product lifecycle - Successfully complete advanced and expert level instructor led service product training
- Document, communicate and manage customer issues with Sales, Service and Support
- Proactively prioritize, schedule, track and execute service assignments to satisfactory
completion - Document and report scheduling, utilization and escalation in a timely manner
- Feedback non-conformance issues for quality enhancements and technical bulletins
- Manage and control field inventory
Manage administrative time and deliver required e-work accurately and timely - Quickly escalating ongoing, prolonged field situations to service management
- Demonstrates exemplary skills in customer relations and enhance…
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