Field Service Engineer

Field Service Engineer

Location:

Texas

Requisition

We design, develop, manufacture, and service highly complex, cutting‑edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

Veeco’s Ion Beam Deposition systems operate at the center of our customers’ most advanced manufacturing processes. As a Field Service Engineer III, you will own the most complex technical challenges in the field, serving as the senior escalation point for system performance, reliability, and integration issues that others cannot resolve. Your work protects customer trust, accelerates recovery from critical events, and informs product and process improvements across Veeco’s engineering organization.

• Own the highest‑complexity installations, upgrades, and field escalations for Ion Beam Deposition systems, restoring full system performance where standard procedures fall short.
• Diagnose and resolve multidiscipline system failures spanning vacuum, motion, electronics, controls, and software using structured root cause analysis.
• Lead corrective and preventive action efforts, ensuring fixes are durable, documented, and fed back into engineering and product support teams.
• Act as a trusted technical advisor to customer engineering teams, providing guidance on system optimization, stability, and best‑practice operation.
• Serve as the onsite technical escalation authority for assigned accounts, independently prioritizing issues based on customer and business impact.
• Influence serviceability, reliability, and installation cycle time by collaborating with Engineering, Operations, and Product Support.
• Produce clear, detailed service documentation that enables organizational learning and reduces repeat escalations.

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
• 8+ years of hands‑on field service or equipment support experience in semiconductor capital equipment.
• Advanced experience supporting complex vacuum‑based systems in cleanroom environments.
• Demonstrated ability to independently resolve escalated, non‑routine system failures.
• Ability to lift and carry up to 50 lbs and safely operate standard hand tools and equipment.
• Ability to stand, sit, and perform repetitive tasks for extended periods in customer fab and cleanroom environments.

• Deep hands‑on expertise with vacuum technologies, including turbomolecular pumps, dry mechanical pumps, cryogenic pumps, helium leak detection, residual gas analyzers, and vacuum instrumentation.
• Skilled at integrating and troubleshooting complex systems that span mechanical, electrical, pneumatic, robotic, and software domains.
• Experienced in leading structured root‑cause analysis and translating findings into long‑term corrective actions.
• Able to explain complex technical issues clearly to both customer engineers and internal nonspecialists.
• Recognized for sound judgment under pressure and the ability to prioritize effectively during high‑impact field events.
• High standards for documentation quality, accuracy, and knowledge sharing.
• Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.

The expected salary range for this position is $34–45/hr, plus a bonus opportunity. We will consider your location, experience, and other job‑related factors when determining your pay. If your salary requirements exceed the advertised range and you…