Courtesy Service Attendant

Overview

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We are an EOS™ (Entrepreneurial Operating System) company focused on delivering exceptional outcomes for our community association clients.

We are problem solvers and business managers who work in community association management. Together, we rise to meet challenges and create a vibrant future and quality of life for residents.

• Honoring Commitments
• Precision
• Unquenchable Curiosity
• Stewardship
• Being a Great Partner
• Inspire Others with Your Attitude
• Finding A Way, despite any obstacles
• Taking Ownership

Location: 77007
Pay Range: $15.00-$16.50 per hour
Employment Status: Part-Time
Shift: 10 PM - 6 AM Floater

We are looking to hire an effective Courtesy Service Attendant within a Single-Family community. The Courtesy Service Attendant will focus on ensuring that each encounter with a resident is coupled with superb customer service. The role is fast-paced, demanding, and requires a high level of time management and problem-solving skills.

• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Maintains an active presence at the desk. Monitors and announces visitors and controls access to the property.
• Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
• Technology expert, ready to engage with systems and help homeowners with queries.
• Daily walk-throughs of the building to ensure the community is kept up and clean.
• Processes incoming mail and outgoing packages; answers questions; makes recommendations; and coordinates services such as transportation, restaurant reservations, personal shopping, health and beauty services, cultural events, travel planning, and housekeeping coordination.
• Maintains familiarity with all community amenities and activities; provides directions to amenities and events within the property.
• Adheres to Front Desk procedures, including completing Daily Activity Reports (DAR), incident reports, and responding to emergencies.
• Performs administrative tasks related to the Front Desk and maintains a professional demeanor and appearance.
• Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed.

• Experience:
  • High School Diploma or equivalency required;
    Bachelor’s in Hospitality Management or Business Administration desired.
  • A minimum of one year of high-end/luxury hospitality or property management experience is preferred.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Friendly, courteous, and able to work with a variety of people while maintaining a professional demeanor.
  • Team player with a strong work ethic.
  • Proficiency in Microsoft Office and information systems.
• Other Requirements:
  • Ability to lift 30-50 pounds.
  • Ability to work in an upright standing or sitting position for long periods.

• Must be flexible to work any shift
• Monday-Sunday
• 10:00 PM - 6:00 AM

At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.