Operations Assistant- Customer Service​/Inventory Controls

Operations Assistant - Customer Service/Inventory Controls

I nspired by tim e – honored jewelry making traditions, artist Emily Armenta established an environment dedicated to creating and preserving the rich heritage of hand crafted jewelry. The culture at our artisanal atelier blends a fast paced, entrepreneurial spirited company with an inclusive, collaborative and supportive workplace ideal for passionate individuals seeking an avenue to channel their talents. It is the beauty of things, of people, of ideas, and embracing differences that drives our passion for creating jewelry with meaning.

Innovation is rewarded, encouraged and required to perpetuate the growth and expansion of our efforts. Through our products we have a voice and a platform to share our philosophy and dedication to being a positive force that empowers the condition of human life.

“You must be the change you wish to see in the world.”

• Track movement of owned inventory not located within the studio (including memo/consignment items for sales team, retail partners, PR/marketing contacts).
• Credit memos into the inventory tracking system for items received back in the studio.
• Process transfers of memo/consignment inventory between locations.
• Track items prepared for trunk packages for customers and sales reps.
• Confirm with customers items sold on hand consignment inventory at their locations.
• Recall items back from memo/consignment locations as needed.
• Reconcile memo/consignment inventory, identify discrepancies by location, report monthly to supervisor/finance for company financials; work with supervisor and sales team to resolve any discrepancies promptly.
• Process and send invoices for confirmed consignment/trunk show sales.
• Handle timely correspondence and follow up with all customer inquiries, and in instances sales reps, via phone and email about issues such as availability of stock, pricing inquiries, RMAs, and status updates of pending orders.
• Issue RMA numbers; coordinate estimates and approvals; process RMAs when received at the studio; work with Order Processing Manager, Shipping, and Production regarding repair schedules and updates.
• Serve as main point of contact for servicing designated “house” accounts: review on hand reports to identify re-order opportunities; proactively contact customers weekly to share updates and monitor brand performance; address customer service issues; process sales orders (confirm receipt, enter orders, confirm payments, communicate details).
• Prepare memo documentation for customers and sales team regarding product leaving the studio.
• Assist in special projects as necessary.

• Build strong relationships with various internal departments.
• Willingness to help those around you.
• Ability to work with a sense of urgency.
• Good communication and problem-solving skills.
• Initiative to embrace new challenges and take ownership of assigned tasks.
• Teachable spirit and desire for continuous improvement.
• Professional attitude and appearance that reflects the Armenta brand.
• Commitment to excellence.
• Strong organizational skills.
• Determined attitude and results-driven.

• 2‑5 years experience.
• Prior experience with inventory management preferred.
• Manufacturing or retail experience preferred.
• Basic to intermediate skills in Excel.

All your information will be kept confidential according to EEO guidelines.