Gameday - Tailgate Ambassador Supervisor

The Houston Texans are seeking an individual for the position of Gameday - Tailgate Ambassador Supervisor.

Our Texans Teammate Habits:

Dedication to the team

Be adaptable

Passion for work

Win with integrity

Own the outcome

Culture: Weattract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.

Job Function:

• Supervise an assigned number of Tailgate Ambassadors working within specific parking lots.
• Provide direction, guidance, coaching, feedback, recognition and motivation for all employees supervised.
• Assume responsibility for all aspects of supervision of assigned Tailgate Ambassadors.
• Work all 10 home games plus 3-4 additional events or training sessions during the season.

Duties/Responsibilities:

• Be a source of information for any employees or guests regarding Texans gamedays.
• Provide gameday assignments and direction to assigned Tailgate Ambassador group employees.
• Perform employee coaching in areas of customer service, conflict resolution and professionalism where required.
• Take leadership role when assisting Tailgate Ambassadors in conflict resolution situations.
• Participate in recognizing Tailgate Ambassadors and other employees for exceptional performance and exhibiting Texans habits and behaviors.
• Evaluate and assess each employee's attire and overall presentation to ensure it meets the professional look desired for all gameday staff and address as necessary.
• Assist Club and Club staff in a professional manner on all Texans gamedays, LSSE Events, LOVB Volleyball Houston Events and duties within the Business operations offices.
• Perform various other tasks that may be assigned from time to time by the Event Operations Coordinator, Operations and Logistics Manager, or Senior Director of Operations.

Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Skills Required:

• Strong conflict resolution and problem-solving skills.

• Strong verbal, written and interpersonal communication skills.

• Working knowledge of, and experience in, applying best-in-class customer service principles.

• Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities.

• Walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park as may be assigned

Education/Experience:

• High School Diploma or GED equivalent required.
• Previous customer service experience preferred.

Title: Gameday - Tailgate Ambassador Supervisor
FLSA Status: Part-Time, Non-Exempt
Department: Operations and Logistics
Reports to: Event Operations Coordinator

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

Are you comfortable working outside in the elements?

Are you able to operate with a Team-First mentality?

Are you willing to accept $9.25 for this Part-Time Gameday position?

Are you available to work all the Houston Texans home games and LSSE games this season?