Consultant Design Center

Consultant - Experience & Design Center

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services.

Join us now and give your career a home. You Belong Here.

Your responsibilities include providing exceptional service to meet the needs of our showroom visitors: consumers, designers, builders, retail sales associates, and BSH employees. Participate in consumer outreach activities to build relationships and report turnover. Provide brand overviews, showroom tours, demonstrate product knowledge, use & care expertise, assist in trouble-shooting, and provide guidance in installation instruction, as needed. Will also assist with other showroom administrative tasks as assigned.

Part-Time and Benefit eligible

· General:

· Acts as primary contact for all showroom visitors, including walk-ins, in a professional manner, acting as brand ambassador consulting on Bosch, Thermador, and Gaggenau products

· Demonstrates product functionality and features & benefits

· Executes positive guest experiences with best-in-class hospitality

· Supports EDC Manager in key areas of sales management, program management, and operations management for the EDC

· Sales Management:

· Participates and executes outreach initiatives to drive trade & consumer traffic (opportunities) to showroom

· Maintains scheduling for all showroom appointments and accurate reporting on visits to the showroom, including follow-up records (Salesforce and Outlook)

· Partners with local retail dealers, refers leads and help close sales

· Follows up on opportunities and reports turnover using CRM tools

· Monthly tracking of consumer and trader specifier leads for consultant

· Monthly tracking of leads to actual conversation

· Ensures sales KPI's are met as laid out in the business plan

· Executes some communication directly with dealers, may require some planned travel to local dealers

· Builds and maintains relationships with consumers, dealers, designers, architects, builders, and developers (trade organizations)

· May be asked to attend trade events to help build relationships with trade organizations and members

· Focuses on awareness activities driven by EDC Manager to drive consumers into EDC and responsible for converting leads to actual turnover

· Program Management:

· Plans and supports the management of programs and events (e.g., builders, dealers, designers, trade organizations) in the showroom

· Coordinates in-person program/event websites and communications (may be asked to coordinate across time zones)

· When applicable for program/event, oversight of:

· Air travel, hotel rooms, transportation, restaurants/entertainment, and event set up/supplies

· Hosts programs/events acting as point of contact for on-site support

· Assists Manager with:

· Maintaining the calendar of programs/events

· Coordinating vendors, contractors/temporary staffing, purchase orders, etc.

· Operations Management:

· Maintains the appropriate mix, condition, and cleanliness of products and display vignettes in showroom

· Recommends to EDC Manager which products need to be in coordination with product

· Maintains and keeps record of showroom inventory; assists with showroom inventory, at minimum annually

· Regularly inspects appliances to ensure pairing of respective accessories

· Documents and maintains standard operating procedure for ordering products, parts, and service

· Troubleshoots appliance errors and schedules service, if required

· Oversees, documents, and communicates schedule and products being services/location

· Schedules appliance installer

· Oversees, documents, and communicates list of products by location and labels products

· Miscellaneous:

· Participates in on-going product knowledge and training

· Advises and collaborates…