Customer Service Team Lead - Onsite Sugar Land

Job Details

Calling All Natural-Born Leaders! Do you love solving problems, motivating people, and making a real impact in healthcare? At Getix Health, we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart. We’re hiring a Customer Service Team Lead to oversee a high‑performing team that supports our healthcare clients with early‑out account services, patient inquiries, and billing support.

If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day.

• Lead and coach a customer service team to meet quality and productivity goals
• Support staff with system and telephony issues
• Monitor performance and conduct monthly 1:1s
• Resolve and escalate issues that affect operations or client satisfaction
• Ensure HIPAA and compliance adherence
• Partner with internal departments and clients to ensure top‑tier service

• High school diploma or GED required; additional education is a plus.
• 2–5 years of healthcare revenue cycle experience (required)
• 2+ years in a lead or supervisory role (preferred)
• EPIC experience strongly preferred
• Proven experience working with multiple systems and databases in a fast‑paced setting.
• Excellent communication and leadership skills
• Strong attention to detail and compliance awareness
• Proficient in MS Office

• Hours:
  
  Monday - Friday, various shifts from 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm
• Compensation: $19 (bonus eligible quarterly)
• This is a fast‑paced, high‑volume role where you will be required to handle multiple systems and patient inquiries daily. As a team lead, you will provide support to your team to ensure success, and you'll be expected to collaborate with colleagues to improve service delivery.

• Competitive pay
• Growth opportunities
• Inclusive, supportive culture
• Full benefits for full‑time roles

• Comprehensive
  
  Health Benefits:
  
  Choose from a variety of medical, dental, and vision plans designed to support your overall well‑being.
• Life & Disability Coverage:
  Receive company‑paid Basic Life and AD&D insurance, short‑term and long‑term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan:
  Become eligible to participate in the company’s 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off:
  Begin accruing PTO on your first day of employment, promoting a healthy work‑life balance from the start.
• Flexible Benefit Options:
  Tailor your benefits package with a variety of options to meet your individual and family needs.

Getix Health is an equal employment opportunity employer and participates in E‑Verify.