After Sales Coordinator, Houston

After S a l e s C oordin ator, Houston At CHANEL , we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL .About

the role :

This position will be vital for ensuring the highest standards of providing clients with prompt, professional, warm, and courteous service while handling other operational responsibilities.

What impact you can create at CHANEL :

Repair Drop Off & Pick UpAssist client at repair drop off and perform initial assessment on repair possibility with client

Manage client expectations by communicating repair details, condition, spare part possibility and repair lead time Enter all required detailed information in CASS and generate a claim

Assist client at pick up by confirming all agreed repair requests at drop off are completed, process pos transaction for payment or close the claim

Operational Responsibilities Responsible for Open Claims Report for both Fashion and WFJAssist and partner with inventory team on all quality alerts for boutique

Quality check on all returned repairs from all workshops

Follow up with client through the life cycle of repairs which includes status updates, quality assessment, quotation approvals, etc..Maintain active communication with all workshops

Respond all emails within a timely manner

Process all incoming and outgoing stock repairs in CASS and MMSCoordinate with clients and workshops on shipping and receiving

Partner with boutique other team members on client escalations

Process boutique stock repair and damage

You Are Energized By:

The history and heritage of The House of CHANEL Demonstrating your expertise knowledge of customer service principles and practices

Utilizing your high-level of attention to detail and accuracy

Your desire to collaborate effectively with a diverse team

The opportunity to multi-task projects in a dynamic, fast paced environment

What you will bring to the team:

Ability to thrive in a team environment and work collaboratively

Understanding of, and passion for client experience. Desire to be of service to clients and striving to deliver superior client experience

Excellent communication skills, including the ability to interact with internal and external clients in a calm and professional manner

Ability to solve client escalations and make sound decisions

Possess a sense of urgency and high level of resourcefulness and self-reliance

Foreign language skills are preferred but not required

Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

Curiosity and desire to learn and grow professionally within the world of CHANELPosition Logistics:

High attention to details and organizational skills

Computer knowledge – Proficient in MS Word, Excel, Power Point Able  to lift 15 lbs.

Must have flexible schedule with the ability to work late nights, weekends, and some holidays2 years in Fashion or Luxury client services experience required

Heart of House:
Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.
* Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate .Compensation:

The anticipated base salary range for this position is $25.50 through $28.00 . Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks .Benefits and Perks:

Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork , and  Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives

Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate,…