Multi-Unit Team Leader

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As the Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams to accelerate seasonal tax business, deliver an outstanding client experience, and achieve office growth objectives. Prior tax preparation experience is not required.

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is in-person (not remote).

• Provide leadership and development for associates across three tax offices.
• Lead daily team meetings and communicate essential information to tax office staff.
• Manage office staffing, operations, and logistics with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office growth plans and client growth targets, including developing local partnerships and community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews; partner with the Associate Relations Center to resolve issues and address performance concerns.
• Foster an engaging team environment across all offices through coaching and recognition of outstanding contributions.
• Prepare associate work schedules and ensure accurate timekeeping and labor management; travel between offices as required.
• Prepare tax returns as needed, after successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Aptitude for executing growth plans and leading toward a growth-oriented culture.
• Strong decision-making and judgment skills; capable of functioning in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

H&R Block invests in its people by supporting their total well-being. Our benefits can help associates plan for health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support for you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k, and Employee Stock Purchase Plan.
• Check all available benefits at

H&R Block is committed to a Connected Culture where trust, care, and connections help us work together, and where everyone feels safe to bring their authentic self to work and to belong as part of a larger team. We are an equal opportunity employer and celebrate diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.