Loan Servicing Manager

About the Role

The Structured Finance Portfolio Manager position is responsible for interaction within our internal organization, as well as with borrowers, sponsors, clients, contractors, attorneys, title companies, architects, brokers, appraisers, and other deal-related parties. The position requires the demonstrated ability to independently: prepare formal written presentations analyzing a wide spectrum of issues relating to both loan- and property-level requests; deliver the highest level of customer service to both internal and external clients;

prepare detailed financial analysis; perform financial and commercial mortgage underwriting tasks and the abstracting of loan and transactional documents. In addition, it requires varying levels of supervision of analysts in the department including quality control related to written presentations, financial analyses, property inspections, and other items; market and submarket research and presentation; oversight and training; and the review and amendment as appropriate of written presentations authored by others.

• Responsible for monitoring the performance of properties and progress of business plans related to a defined portfolio of loans and/or joint venture equity investments

• Serve as primary point of contact for clients, borrowers/sponsors, property managers and other parties associated with an assigned portfolio

• Communicate issues and updates to management and clients where appropriate

• Provide excellent customer service and problem resolution for clients, borrowers/partners and internal / external stakeholders

• Review and interpret deal documents and monitor compliance

• Perform construction draw reviews and coordinate funding process with inspectors, clients and borrowers

• Review and convey an understanding of all aspects of the deals in the assigned portfolio, included in leases for all traditional property types, franchise agreements for hotels, etc.

• Responsible for reviewing and analyzing third-party reports

• Review materials and prepare recommendations for client review and their approval following requests from borrowers or sponsors

• Build and maintain financial models to track capital inflows and outflows related to ground-up and major renovation commercial real estate deals, some with multiple capital partners

• Build and maintain financial models related to commercial real estate loans with multiple releases of collateral during the hold period

• Monitor borrower or sponsor completion of special-condition items required by the deal documents

• Closely work on each assigned investment to help facilitate successful client outcomes

• Demonstrate ability to identify project risks, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risk

• Be responsible for drafting, managing, updating, and/or reviewing monthly reports as well as managing any specific client requirements

• Conduct property inspections in coordination with clients and/or third-party inspectors

• Review budgets annually and monitor operating statements on a periodic basis, spreading both to industry standards upon receipt and benchmarking to the underwriting projections

• Train and support team members in fulfillment of activities performed on behalf of clients and customers

• Other duties and special projects as assigned

• Bachelor’s degree from a four-year university

• 3 or more years of experience with underwriting or asset management of commercial real estate; or equivalent combination of education and experience.

• Exceptional professional writing and verbal communication skills are essential

• Proficient in common Microsoft applications including Excel and Word

• Understanding of ARGUS Enterprise asset and portfolio management software

• Detailed underwriting capabilities

• An understanding of construction and development

• Experience tracking construction projects for capital providers

• Ability to work in a fast-paced environment and simultaneously manage and effectively prioritize numerous complex transactions and issues

• Strong attention to detail and a dedication to accuracy

• Extensive Microsoft Excel experience building models, both for tracking performance and forecasting cash flows

• Excellent organizational skills

• Strong problem-resolution skills

• Demonstrated abilities to independently perform assigned duties

• Demonstrated abilities to work well in a team environment

• Abilities to provide guidance and direction to team members

• Previous work experience in commercial real estate with focus on cash flow modeling, construction loan administration, valuation and/or servicing

• Understanding of the principles of real estate and finance, specifically time value of money principles

• Ability to perform financial calculations

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our…