Collections Specialist

Description

We are looking for a skilled and detail-oriented Collections Specialist to join our team in Houston, Texas. This role is pivotal in managing accounts receivable processes, ensuring timely collections, and maintaining accurate financial records. As this is a Contract to permanent position, it offers an excellent opportunity to demonstrate your abilities and grow within the organization.

Responsibilities:

- Manage the end-to-end collections accounts receivable process, including invoice creation.

- Utilize and navigate multiple customer portals to track payments and resolve issues efficiently.

- Follow up on disputes, ensuring timely resolution and excellent customer interaction.

- Post cash payments accurately and promptly, maintaining up-to-date records.

- Work collaboratively with the tax manager to handle sales and use tax certificates and upload data into the Vertex system.

- Handle a high volume of transactions, processing 1,500 to 2,000 invoices monthly.

- Serve as a proactive and self-motivated team member, taking initiative to meet organizational goals.

- Support external collections efforts while maintaining positive customer relationships.

- Ensure compliance with company policies and procedures throughout the collections process.

Requirements - Proven experience in collections, including both commercial and consumer accounts.

- Proficiency in using customer portals for payment tracking and issue resolution.

- Strong skills in cash posting and accounts receivable processes.

- Excellent communication and customer interaction abilities.

- Familiarity with sales and use tax processes, including certificates and Vertex systems, is a plus.

- Ability to manage high transaction volumes with accuracy and efficiency.

- Self-starter with a strong sense of initiative and the ability to work independently.

- Knowledge of financial software and systems is advantageous.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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