Director, Implementation Services

Who We Are

At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

* We are stronger as one:
We collaborate across the enterprise, scale what works and act decisively for our customers and partners.

* We deliver on commitments:
We are accountable, empower each other and go above and beyond for our stakeholders.

* We learn, improve and innovate:
We get better each day by challenging the status quo and equipping ourselves for the future.

* We are inclusive:
We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who we are

Corebridge Financial Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security. Group Retirement specializes in retirement savings and investment products and services, including individual variable and fixed annuities, group retirement products, mutual funds, financial planning and investment advisory services and guaranteed investment contracts.

For more than half a century, Group Retirement has served as a leading plan provider for K-12 schools and school districts, as well as for higher education and healthcare institutions. Our Group Retirement division is ranked as the number one provider of defined contribution plan services in the United States to public education employees in the K-12 market and number three for employees of higher education and not-for-profit healthcare.

About the role

The Director reports to the Vice President of Plan Services, which consists of Implementation, Shared, and Systems & Data Services and is an extremely fast-paced and dynamic department. The work requires a great deal of flexibility, attention to detail and quality is paramount given the group level exposure.

What you need to know:

* Provides leadership and direction for institutional teams supporting project and maintenance tasks.

* Implementation Services teams

* Systems & Data Services teams

* Shared Services teams

* Primary functions across the teams are high impact/high exposure and include the following group level functions: onboarding new plans, plan and service-related changes, data / payroll onboarding and maintenance, Agreements, and Deconversion activities.

* The position partners across the organization with various departments, levels and our field force to serve our annuity and mutual fund group clients.

* Maintaining readiness metrics and supporting senior management through data driven decisions, information dashboards, and executive level reporting.

* Implement process improvements to increase the efficiency and quality of work generated by your teams.

* Monitor capabilities to ensure market competitiveness.

* Consult with business area senior leaders to identify core business objectives, gauge existing business performance, identify performance gaps and develop strategies to close those gaps.

* Provide mentoring, coaching and instruction to Business Champions, Black Belts, Green Belts, and team members across a portfolio of business improvement initiatives.

* Be a change agent and work to instill a culture of diversity and thought leadership throughout the organization.

What we're looking for:

Experience:

* 5+ years of onboarding defined contribution plans

* 5+ years of management experience

* 5 years of leading a project-based team preferably in transition services for defined contribution plans

* Proven leadership and management capabilities

* Process management and workflow improvement experience

* Understanding of the group mutual fund/annuity business offered within Defined Contribution Plans

* Ability to manage multiple issues and projects simultaneously involving various business units and levels within the organization

* Demonstrated flexibility and adaptability

* Excellent relationship management skills

* Strong negotiation and decision-making skills

* Previous sales presentation skills

* Demonstrated strategic thinking and visioning on future functionality required to remain competitive

Please note this is not an exhaustive list of all responsibilities of the position, and the requirements of the job may change in line with business needs.

Work Location

This position is based in Corebridge Financial's Houston, TX, office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

Estimated Travel

Minimal travel

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the…