AR​/Credit & Collections Manager – Shared Services

The Accounts Receivable / Credit & Collections Manager – Shared Services is responsible for overseeing the full Accounts Receivable (AR) lifecycle for the Americas region, including Canada, the U.S., and Mexico. This role manages AR processing, credit evaluation, collections, dispute resolution, cash application, reporting, and compliance while also participating in hands‑on processing when necessary.

The Manager provides leadership to AR team members across 12 finance teams, driving process standardization, workflow efficiency, KPIs, and Order‑to‑Cash optimization. This role partners closely with internal stakeholders, customers, and cross‑functional teams to ensure timely billing, collections, and issue resolution.

• Manage department staffing, performance management, training, and career development for AR staff.
• Lead and support remote team members across multiple geographies.
• Assign and monitor workloads to ensure deadlines and month‑end requirements are met.
• Build strong working relationships with internal teams and external customers.
• Ensure operational KPIs and performance goals are consistently met.

• Lead initiatives to standardize AR, credit, and collections processes across all business units.
• Collaborate with IT on enhancements within D365 and other AR‑related systems.
• Identify and implement automation, reporting improvements, and workflow efficiencies.
• Maintain updated departmental policies, procedures, and documentation.

• Provide hands‑on support during peak periods (cash application, collections, dispute resolution, etc.).
• Review and approve invoices, credit applications, credit limits, and escalated decisions.
• Serve as the point of escalation for complex AR or credit matters.
• Ensure compliance with policies, internal controls, and audit requirements.
• Partner with internal teams to resolve pricing, billing, and delivery issues impacting collections.

• Oversee AR month‑end activities including aging reports, bad debt reserves, reconciliations, and adjustments.
• Prepare and maintain AR documentation for audits, taxes, and compliance reporting.
• Collaborate with accounting to ensure accurate financial statements.
• Ensure proper sales tax compliance, exemption documentation, and audit readiness.

• Maintain strong customer relationships and ensure proactive communication around payments and disputes.
• Conduct periodic customer credit reviews and monitor credit risk.
• Develop collection strategies to reduce DSO, aging, and improve cash flow.
• Oversee customer account reconciliations and ensure data integrity.

• Bachelor’s degree in Accounting, Finance, or related field preferred.
• 7+ years of AR, Credit, or Collections experience; 3+ years in a leadership or managerial role.
• Experience managing AR teams in a shared services or multi‑entity environment.
• Strong working knowledge of ERP systems; experience with D365 strongly preferred.
• Excellent analytical, interpersonal, and communication skills.
• Proven success in process improvement, KPI management, and cross‑functional collaboration.
• Ability to lead remote teams and operate in a fast‑paced environment.

• Very good and affordable medical, dental, and vision benefits
• 401(k) with 6% company match after 6 months
• Competitive vacation and sick time off plan
• Collaborative and performance‑driven culture