Accounts Receivable & Collection Specialist

Ezzi Signs is a leading sign manufacturer that provides high-quality signage solutions to businesses of all sizes. We have established a reputation for delivering outstanding signage products and services that exceed our clients' expectations.

Our team of skilled designers and technicians is dedicated to crafting custom signage that effectively conveys our client's brand identity, message, and vision. We use only the finest materials and state-of-the-art technology to ensure that every sign we create is of the highest quality, durable, and long-lasting.

We are looking to expand our Work Family!

The Accounts Receivable & Collections Specialist is responsible for the end-to-end accounts receivable process, including accurate invoicing, customer billing, credit evaluation, and collections. This role ensures timely and accurate billing, effective credit risk management, and prompt collection of outstanding receivables to support strong cash flow and customer relationships

Day-to-day responsibilities and duties include but are not limited to:

• Invoicing:
  Prepare, review, and process customer invoices in accordance with contracts, pricing, and company policies.
• Ensure accurate billing of products and services, including taxes, freight, discounts, and adjustments.
• Distribute invoices via customer portals, email, EDI, or mail as required
• Resolve billing discrepancies and respond to customer billing inquiries
• Maintain billing documentation and support month-end close activities
• Payment Processing:
  Apply customer payments accurately and timely to the AR subledger.
• Account Reconciliation:
  Reconcile the accounts receivable ledger to ensure accuracy and resolve discrepancies.
• Collections:
  Perform collection activities including customer outreach, payment reminders, and dispute resolution. Escalate delinquent accounts and recommend collection actions as needed.
• AR Analysis:
  Monitor accounts receivable aging and follow up on past-due invoices.
• Customer Communication:
  Communicate with customers regarding payment terms, disputes, and account inquiries.
• Credit Management:
  Review and assess customer credit applications and financial information.
• Set up new customer accounts and establish credit limits and payment terms
• Monitor customer credit exposure and adjust limits as appropriate
• Partner with Sales and Management to balance credit risk and revenue growth
• Drive Folder Maintenance:
  Keep the Drive folder updated with relevant AR documents and information.
• AR Inbox Management:
  Manage and respond to emails in the AR inbox, promptly addressing customer queries and requests.
• Prepare AR, billing, aging, and collection status reports
• Track key metrics such as DSO, overdue balances, and dispute trends
• Ensure compliance with internal controls, accounting policies, and review/audit requirements
• Assist with continuous improvement of AR and billing processes
• Sales Tax Compliance:
  Manage all activities related to sales tax, including calculating, collecting, recording, reconciling, and ensuring timely filing and payment to the appropriate authorities.
• Support annual financial statement reviews/audits by compiling the required audit schedules and providing a reconciled statement of outstanding receivables that reconciles with the ledger balance.
• Responsible for month-end financial statement closings by providing a verified listing of the month-end billings as well as a statement of the reconciled outstanding and other balances.
• Support Management by distributing timely and accurate Accounts Receivable information.

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred
• 2+ years of experience in accounts receivable, billing, and collections
• Proficiency in Microsoft Office Suite
• Experience with ERP/Accounting systems and Microsoft Excel (Net Suite knowledge is preferred).
• Bilingual proficiency (e.g., English and Spanish) is preferred.
• Strong attention to detail and accuracy in data entry and recordkeeping.
• Organizational skills and ability to prioritize tasks effectively.
• Excellent communication, problem-solving, and customer service skills
• Professional approach when handling sensitive financial matters
• Strong collaboration skills across Sales, Customer Service, and Accounting teams
• Problem-solving:
  Identifying discrepancies or errors in financial records and finding solutions to resolve them.
• Ability to manage multiple priorities and deadlines
• High ethics and ability to handle confidential information