Retail Ops, Business Analyst II

Your employment will be held by a third-party company of ENGIE’s choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.

Duration:

• Six Months

Compensation:

• Pay Rate: $31.00/hr.

Location:

• Houston, TX

What You Can Expect

The Collections Specialist is responsible for reducing DSO and increasing cash flow by collecting outstanding debt for ENGIE Resources.
This role conducts high‑volume outbound calls, resolves escalated customer issues, and ensures accurate documentation of all collection activities.
The specialist collaborates with analysts and cross‑functional teams to resolve disputes and ensure proper payment application.
They maintain compliance with market rules, support drop decisions, and manage term fees and returned checks.
Strong communication, problem‑solving skills, and the ability to stay composed under pressure are essential.
The role also supports process improvements and completes required reporting to enhance overall collection effectiveness.

• Specialize in the collection of debt owed to ENGIERESOURCES
• Use a variety of means to contact individuals who have defaulted on debts and/or who have not paid past‑due bills.
• Must have exceptional communications skills, as well as listening abilitiesandproblem solving acumen.
• Must have good attention to details.
• Reduce DSO and increase cash flow.
• Be able to handle multiple priorities.
• Ability to handle stressful situations andmaintaincomposure.
• Be backup toanalystwhen they areout ofoffice.
• Responsible for collection of termfees, returnedchecksand proper recording of activity.
• Suggest new or changes in collection policy and procedures to enhance customer experience.
• Outbound Collection calls, challenge resolution, customer service issuesandbe the expertin collection resolution. Address escalated customer collections issues received from customer care center that are escalated from the analyst.
  
  Objective:
  Get paid.
• Maintain notes of collection activities in billing and collection systems.
  
  Assure that tracking of problem accountsareescalated to manager.
• Advise remittance group on proper application of payments as needed and contact customers if necessary for remittance information.
• High volume phone calls to assigned delinquent customers.
  
  Responsible for coordination of collection activity with analyst.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due andbethe champion of getting paid.
• Make recommendations to Manager on any process improvements that streamline collection activity.
• Coordinate with relevant groups-sales, legal, accounting, etc. to resolve customer disputes.
• Need to be proficient in all market rules pertaining to collection procedures and be able to recommend drops of customers who are past due.
• Maintain supporting documentation to support drop decisions when PSC(Public Service Commissions),complaints arise.
• Responsible for meeting/exceedingcollectionsprocess metrics and quality control toinsurehigh levelof on‑time payments and professional customer interaction.
• Monthly reports as required by Manager
• Assist with accounting reporting requirements

What You’ll Bring

• Bachelor’sDegreein
  
  Businessor 3 years of energyindustryexperience in lieu of degree
• Bankruptcy experience preferred but not required
• Preferably 3years High Volume corporate Collections experience;
• Minimum 5 years business experience
• Knowledge of Billing and Collections procedures
• This role is eligible for our hybrid work policy
• Must be willing and able to comply with all ENGIE ethics and safety policies

Why ENGIE?

ENGIE North America isn’t just participating in the Zero‑Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure!

ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a…