Retail Ops, Business Analyst II

Job Description

Retail Ops, Business Analyst II

Posting

Start Date:

1/28/26
Requisition

Location:

Houston, United States, 77056

Company: ENGIE North America Inc.

Contract type:
Contract position (third-party employment)

Employment type:

Full - Time

The following outlines the key details of this opportunity.

The Collections Specialist is responsible for reducing DSO and increasing cash flow by collecting outstanding debt for ENGIE Resources. This role conducts high-volume outbound calls, resolves escalated customer issues, and ensures accurate documentation of all collection activities. The specialist collaborates with analysts and cross-functional teams to resolve disputes and ensure proper payment application. They maintain compliance with market rules, support drop decisions, and manage term fees and returned checks.

Strong communication, problem-solving skills, and the ability to stay composed under pressure are essential. The role also supports process improvements and completes required reporting to enhance overall collection effectiveness.

• Specialize in the collection of debt owed to ENGIE RESOURCES
• Use a variety of means to contact individuals who have defaulted on debts and/or who have not paid past-due bills
• Must have exceptional communications skills, as well as listening abilities and problem solving acumen
• Must have good attention to details
• Reduce DSO and increase cash flow
• Be able to handle multiple priorities
• Ability to handle stressful situations and maintain composure
• Be backup to analyst when they are out of office
• Responsible for collection of term fees, returned checks and proper recording of activity
• Suggest new or changes in collection policy and procedures to enhance customer experience
• Outbound collection calls, challenge resolution, customer service issues and be the expert in collection resolution; address escalated customer collections issues from the customer care center and from the analyst
• Maintain notes of collection activities in billing and collection systems; ensure tracking of problem accounts is escalated to manager
• Advise remittance group on proper application of payments; contact customers if necessary for remittance information
• High-volume phone calls to assigned delinquent customers; coordinate collection activity with analyst
• Reconcile customer disputes as they pertain to payment of outstanding balances; be the champion of getting paid
• Make recommendations to Manager on process improvements that streamline collection activity
• Coordinate with relevant groups—sales, legal, accounting, etc.—to resolve customer disputes
• Proficiency in all market rules pertaining to collection procedures; recommend drops of customers who are past due
• Maintain supporting documentation to support drop decisions when PSCs or complaints arise
• Responsible for meeting/exceeding collections process metrics and quality control to ensure a high level of on-time payments and professional customer interaction
• Monthly reports as required by Manager
• Assist with accounting reporting requirements

• Bachelor's Degree in Business or 3 years of energy industry experience in lieu of degree
• Commercial collections experience required
• Bankruptcy experience preferred but not required
• Preferably 3 years High Volume corporate Collections experience
• Minimum 5 years business experience
• Knowledge of Billing and Collections procedures

• This role is eligible for our hybrid work policy
• Must be willing and able to comply with all ENGIE ethics and safety policies

ENGIE North America isn't just participating in the Zero-Carbon Transition, we're leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure!

ENGIE is proud to be an equal opportunity workplace, and we are committed to creating an inclusive workplace for all employees. All qualified applicants will…