Retail Ops, Analyst II Collections

What You Can Expect

In this role, you can expect to work in a fast‑paced environment where accuracy, follow‑through, and strong communication are essential to success. You will collaborate closely with internal teams and customers to resolve payment issues efficiently and uphold contractual terms. You will be trusted to manage your workload independently while meeting deadlines and supporting overall credit risk reduction efforts. Expect a supportive team, clear procedures, and opportunities to build strong customer‑facing and operational skills.

• Lead collection efforts for outstanding customer balances—including term fees and returned checks—while ensuring all activities are accurately documented in alignment with ENGIE standards.
• Proactively conduct high‑volume outreach to delinquent customers, addressing challenges professionally and working toward timely and successful payment resolution.
• Engage customers through multiple communication channels to resolve past‑due or defaulted balances, maintaining a customer‑focused and solutions‑oriented approach.
• Maintain clear, detailed, and compliant collection notes within ENGIE billing and collection systems, escalating complex accounts to the Manager when needed.
• Partner closely with internal teams—including Sales, Legal, Accounting, Customer Care, and Remittance—to resolve disputes, ensure accurate payment application, and support seamless customer experience.
• Support overall collections performance by collaborating with the analyst, contributing to process improvements, and driving outcomes that enhance cash flow and reduce DSO.

• Strong working knowledge of Oracle or similar ERP systems and Excel add-ins.
• Proficiency with standard office software (Outlook, Word, Excel, Teams).
• Knowledge of Billing and Collections procedures, including customer account review, cash application coordination, and dispute resolution.
• Strong attention to detail with a high level of accuracy.
• Proven ability to prioritize and manage multiple tasks in a fast‑paced environment.
• Ability to work effectively under changing priorities and meet strict deadlines.
• Self‑motivated, demonstrating initiative and independence with minimal supervision.
• Excellent written and verbal communication skills, with the ability to interact professionally with internal teams and external customers.

• This role is eligible for our hybrid work policy.
• Must be willing and able to comply with all ENGIE ethics and safety policies.

Salary Range: $57,000 – $87,400 USD annually

This represents the average expected pay range for a qualified candidate.

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

At ENGIE, we take your well‑being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer‑paid short‑term and long‑term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match. But that’s not all – we’re dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well‑being through all stages of life from family forming to caregiver benefits.

Explore our benefits package to see how we can support you. Learn more.

ENGIE North America isn’t just participating in the Zero‑Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that…