Universal Teller

Universal Teller I

Job Summary:

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines.

• Process paying and receiving teller transactions.
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service.
• Balance and maintain assigned cash box and vault, if applicable, and perform end‑of‑day processing.
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities.
• Perform successfully to the Sales Performance Goals and Referral Programs.
• Participate in product and service initiatives for bank growth.
• Attend company meetings.
• Process foreign currency transactions.
• Follow proper procedures to minimize errors and reduce losses.
• Assist in solving issues that pertain to customer transactions.
• Answer all banking related inquiries.
• Operate and maintain all necessary teller equipment.
• Assist with branch procedures under dual control requirements including the branch opening/closing.
• Assist on‑the‑job training for their branch and other branches.
• Flexibility to report to work and assist other branches.
• Perform the duties of the sales functions.
• Perform other duties as assigned.

• Good oral and written communication (Bilingual preferred for border markets).
• 10 Key Focus on Quality/Accuracy.
• Teamwork.
• Sensitivity to Guidelines.
• Focus on Sales/Results.
• Service Oriented.
• Learning Strategies.
• Mathematics.
• Critical Thinking.
• Problem solver.
• Judgment and sound decision‑making abilities.

High school graduate or GED equivalent. 1 to 6 months cash handling preferred. 1+ years of experience interacting with people preferred.

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program
• 401(k) Profit Sharing Program
• Supplemental Benefit Programs such as Vision, Dental, Disability
• Tuition Assistance Program
• Sick Leave
• Vacation
• Paid Holidays