Retail Producing Sales Manager

Job Summary

Serves as the direct sales manager of a Mortgage Loan Originator (MLO) team. Responsible for delivering superior growth and profit by executing on Truist Mortgage LOB strategic plans and initiatives.

• Responsible for achieving production goals through personal production as well as effective leadership, recruiting, retention, coaching, and developing a profitable sales team.
• Drive sales of mortgage loans by leading, communicating, and executing on a strategic plan that includes superior relationship management of internal and external COIs and coordinating sales activities with internal Truist partners; take an active role in business development efforts with the MLO team.
• Ensure personal and team adherence to Truist Lending policies and procedures, including government regulations, secondary market requirements, acceptable compliance and quality control audit performance.
• Continuously improve client service quality by modeling and leading the adoption of digital client experience, technology, and managing the mortgage processes to enhance relationships with clients, COIs, and Truist teammates.
• Champion effective partnerships between the sales team and operations, as needed assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow‑up as determined through quality control or post‑closing review.
• Stay up to date and knowledgeable of local real‑estate market conditions, mortgage product and process trends, and competitive position. Provide feedback and solutions, as needed or requested, regarding mortgage lending delivery capabilities.

Required Qualifications:

• Bachelor's degree or equivalent education and related experience
• 5+ years mortgage industry experience or experience in the financial services field
• Manages a team of 4+ Mortgage Loan Originators
• Strong understanding of mortgage lending, knowledgeable in all types of mortgage loans
• Excellent verbal, written, and communication skills
• Proven ability to recruit and retain productive, engaged teammates
• Registered and maintains an active Truist sponsored registration in the Nationwide Mortgage Licensing System and Registry (NMLSR) and has been assigned a unique identifier number in compliance with the federal S.A.F.E. act requirements

Preferred Qualifications:

• 2+ years management experience
• Prior experience with management of internal and external relationships and partnerships

• Sitting (frequently 25%‑50% of the time)
• Standing (frequently 25%‑50% of the time)
• Walking (frequently 25%‑50% of the time)
• Bending (frequently 25%‑50% of the time)
• Lifting: up to 25 lbs.
• Visual / Audio / Speaking: able to access and interpret client information received from the computer and to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding: able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability: able to work all hours scheduled, including overtime as directed by manager/supervisor and as required by business need.
• Travel: up to 25%

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Eligible employees may receive medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates also receive no less than 10 days of vacation (prorated based on date of hire), 10 sick days (prorated), and paid holidays.

Additional benefits such as a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available depending on the division. Further benefit details are available on the company Benefits site.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classification protected by law. Truist is a Drug‑Free Workplace.

EEO is the law. E-Verify IER is the Right to Work.