Vice President, Client Services Operations

Vice President, Client Service Operations

Job #: 3037933

The Vice President, Client Service Operations is a pivotal role focusing on leading and enhancing client operations. The ideal candidate excels in client services (internal and external), operates effectively under tight timelines, and demonstrates rigorous attention to detail. This role supports day‑to‑day operational execution, exception management, and client issue resolution to ensure accurate, timely processing, and outstanding client outcomes.

• Handling client relationships and managing client’s accounts, and service requests, providing clear, professional communication and proactive issue follow‑up for internal stakeholders and external clients
• Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; elevate issues appropriately
• Collaborate with cross‑functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve complex issues and implement remediation plans
• Support new client onboarding, account setup, and validation of settlement instructions where applicable
• Prepare and maintain procedural documentation, metrics, and reporting; contribute to continuous improvement initiatives
• Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvement

• Bachelor’s degree in business, Finance, or a related field.
• Advanced degree or professional certification preferred.
• Typically, 7-12 years of experience.
• Familiarity with market utilities and messaging (e.g., SWIFT, Fedwire, DTCC/NSCC, custodians, counter parties) preferred.
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders. Proven client service experience across internal stakeholders and external institutional clients.
• Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability.
• Exceptional attention to detail with a strong control mindset and familiarity with audit and risk requirements.

• Excellent communication and interpersonal skills to collaborate effectively with stakeholders. Proven client service experience across internal stakeholders and external institutional clients.
• Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability.
• Exceptional attention to detail with a strong control mindset and familiarity with audit and risk requirements.
• Solid understanding of settlement cycles, market infrastructure, and standard messaging/confirmation processes.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.